Responding to online reviews is more important than ever, the Solicitors Regulation Authority has told law firms. It also urged solicitors not to be afraid of negative reviews.
The High Court has found there was an oral agreement between a solicitor and the son-in-law of a client that the latter would cover his fees, which in the end totalled £330,000.
Consumers are happier with the service they receive from lawyers than any other time this decade, according to new research.
Two law firms have been facing multiple claims worth nearly £6m from disgruntled investors who lost money on hotels and student accommodation that were never built.
An agreement between solicitors, surveyors and estate agents in Northern Ireland to improve the conveyancing process could be a template for England and Wales.
HM Land Registry launched its new digital local land charges register last week, which will cut the time it takes to get results from days or weeks to seconds.
The accountancy regulator has decided not to force its firms that provide reserved probate services to publish their fees – unlike the legal regulators.
Law firms are still failing to respond to customer enquiries properly, with a mystery shopper survey showing a “dismally poor” performance in respect of follow-up calls.
A significant proportion of home owners do not trust the law firms they are referred to by estate agents, a survey has found.
Over a third of home movers would be prepared to pay more for a “premium customer service” from their conveyancer, according to new research that also charts how local solicitors have lost ground to licensed conveyancers and online operations. It said that many conveyancing firms were not responding quickly enough to “21st century mindsets”.