Through technology, insight and experience, BigHand delivers success for the future by helping law firms achieve professional productivity and profitability.
Our solutions help busy people achieve more in less time and organisations become more efficient and profitable. We’ll take the time to understand the challenges you face and craft a solution suited to your needs from our range of solutions including workflow and resource management, document creation, matter pricing, intuitive reporting and analytics.
BigHand has over 3,600 clients and 810,000 users worldwide and we are proud to support 82% of the Top 200 firms in the UK and 81% of Am Law 200 firms. We actively listen and respond to our client’s needs, which can be evidenced in our 2021 customer satisfaction score of 96%, and NPS score of +82.
Solutions we offer:
- BigHand Workflow Management is a task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the firm, and monitored throughout the process. Output reports can be used by management for visibility of key metrics like work type, volume, capacity and utilisation to allow firms to make data-driven decisions around staffing, training and performance.
- BigHand Resource Management is a legal work allocation tool that allows law firms to identify resources, forecast utilisation, manage workloads and add structure to career development for lawyers. The solution delivers real-time visibility of lawyer availability, improved profitability on matters and supports firms’ DEI goals for equitable allocation of work.
- BigHand Document Creation is a DMS-integrated legal document solution that simplifies Microsoft tools for streamlined legal document production. Standardised templates can be created without the need for complex code, and deployed firm-wide in a single click for consistency, branding and improved version control. Users can access key design features such as numbering, bullet points, styling and more. The solution builds on familiar Microsoft technology, for increased adoption and minimal training.
- BigHand Metadata Management is a legal document cleaning tool that allows law firms to cleanse Word, Excel, PowerPoint, PDF and media files at any stage of the process. Users can automate metadata removal, configure varying levels of metadata management, and protect staff from unwitting confidentiality breaches and the business impacts they can cause.
- BigHand Business Intelligence is an advanced financial BI solution for law firms with role-based reporting that delivers the right financial data to the right person in real-time intuitive dashboards. The flexible data warehouse replaces manual reporting with real-time data visibility from firm level to individual clients and matters. Self-service analytics provide controlled access to relevant metrics in any visualisation tool of choice. The solution empowers users to improve cash flow and profitability with immediate financial insight.
- BigHand Pricing and Profitability is a PMS-integrated matter budgeting, pricing and tracking tool designed for law firms to manage their matters financially. The solution supports pricing teams and lawyers to achieve better financial outcomes through data-driven budgets and costs, better resource plans, lower write-offs and clear client reporting.
- BigHand Pitching and Proposals is an advanced legal pitching solution with a searchable data warehouse for optimised experience management. The solution allows business development and marketing teams to access relevant expertise and evidence from across the firm and present it in professional and compelling pitch documentation.
Phone: +44 (0)20 7940 5900