Client care


Trading Standards publishes guidance on conveyancing referral fees

5 March 2019

The clock on a possible ban on referral fees from lawyers to estate agents has started running after new guidance on disclosure was published by National Trading Standards.


Clients’ focus on price is compromising us, say solicitors

4 February 2019

Solicitors at smaller firms believe that clients’ focus on price is compromising their work and even their ability to uphold the law, a survey has suggested.


Conveyancing referral fee rules given year to work to avoid ban

24 January 2019

New rules requiring estate agents to be transparent about referral fees received from conveyancers will have a year to prove themselves or a ban will be back on the table, the housing minister has said.


Solicitor launches AI-backed platform to engage with clients

19 November 2018

An artificial intelligence-backed platform designed to elicit key information from new law firm clients and put them at their ease has launched in the UK, initially targeted at family law practices.


Mystery shoppers: Law firms good face-to-face but not on phone

31 October 2018

Law firms are still underperforming when dealing with potential clients on the telephone rather than face-to-face, a mystery shopping survey has found.


SRA urges firms to engage with online reviews

3 October 2018

Responding to online reviews is more important than ever, the Solicitors Regulation Authority has told law firms. It also urged solicitors not to be afraid of negative reviews.


High Court finds oral agreement to pay solicitor’s fees

25 September 2018

The High Court has found there was an oral agreement between a solicitor and the son-in-law of a client that the latter would cover his fees, which in the end totalled £330,000.


Consumer satisfaction with lawyers reaches new high

1 August 2018

Consumers are happier with the service they receive from lawyers than any other time this decade, according to new research.


Law firms face £6m negligence claim from property investors

30 July 2018

Two law firms have been facing multiple claims worth nearly £6m from disgruntled investors who lost money on hotels and student accommodation that were never built.


Solicitors, surveyors and estate agents reach NI “understanding”

24 July 2018

An agreement between solicitors, surveyors and estate agents in Northern Ireland to improve the conveyancing process could be a template for England and Wales.

← Older posts Page 1 of 15

Blog

25 March 2019

Lessons from the DWF IPO

DWF became the largest law firm listing in British history after its successful IPO earlier this month. As competitors keep a careful eye on its progress, what lessons can they draw as to public listings?

Read More