Client care


Solicitor fails in libel claim over treatment of clients

17 April 2019

A solicitor has failed in a libel action against the consultant of another law firm over comments made about her and her practice on Facebook.


Solicitors must think about “impression created” by NDAs

1 April 2019

Solicitors must think beyond the drafting of non-disclosure agreements and confidentiality agreements to the “impression created” by them, a panel of experts has warned.


Developers pledge proper legal advice for leaseholders

29 March 2019

More than 40 leading property developers and freeholders – but no lawyers as yet – have signed a government-backed pledge that highlights the duty of conveyancers to act in the best interests of clients.


Trading Standards publishes guidance on conveyancing referral fees

5 March 2019

The clock on a possible ban on referral fees from lawyers to estate agents has started running after new guidance on disclosure was published by National Trading Standards.


Clients’ focus on price is compromising us, say solicitors

4 February 2019

Solicitors at smaller firms believe that clients’ focus on price is compromising their work and even their ability to uphold the law, a survey has suggested.


Conveyancing referral fee rules given year to work to avoid ban

24 January 2019

New rules requiring estate agents to be transparent about referral fees received from conveyancers will have a year to prove themselves or a ban will be back on the table, the housing minister has said.


Solicitor launches AI-backed platform to engage with clients

19 November 2018

An artificial intelligence-backed platform designed to elicit key information from new law firm clients and put them at their ease has launched in the UK, initially targeted at family law practices.


Mystery shoppers: Law firms good face-to-face but not on phone

31 October 2018

Law firms are still underperforming when dealing with potential clients on the telephone rather than face-to-face, a mystery shopping survey has found.


SRA urges firms to engage with online reviews

3 October 2018

Responding to online reviews is more important than ever, the Solicitors Regulation Authority has told law firms. It also urged solicitors not to be afraid of negative reviews.


High Court finds oral agreement to pay solicitor’s fees

25 September 2018

The High Court has found there was an oral agreement between a solicitor and the son-in-law of a client that the latter would cover his fees, which in the end totalled £330,000.

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Blog

25 April 2019

GDPR and Brexit – a view from the European Commission

I recently met with officials from the European Commission to discuss what Brexit will mean for GDPR compliance, including the current extension until the end of October.

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