Latest News

Legal Ombudsman: Finances finally in order but now performance needs to improve

Kathryn Stone LeO 3

The Legal Ombudsman has to improve its performance, the chief ombudsman admitted yesterday as its annual report showed that it lagged badly on the speed with which it dealt with complaints. However, user satisfaction with the service – the proxy used for quality – was well above target, although it fell significantly on the year before.

October 20th, 2017

Government eyes £650m “legal services marketplace” for public sector advice

Airport sign

The government is planning to create a UK-wide £650m “legal services marketplace” from which the public sector will procure commercial legal services, it has emerged. It will cover central government departments and their associated bodies, including the devolved administrations in Scotland, Wales and Northern Ireland, along with the wider public sector.

October 20th, 2017

Singapore targets UK law firms and tech start-ups as bridgehead to Asia

Paul Neo

Singapore has begun marketing itself to UK law firms wanting to access Asia’s lawtech start-up community, as well as UK start-ups wanting to expand beyond these shores, with what it says in south-east Asia’s first lawtech accelerator.

October 20th, 2017

Legal Futures Report

 

The march of the digital conveyancer continues apace, from the government planning to create the largest repository of open land data in the world, to the rapid adoption of sophisticated technology by conveyancers, such as chatbots and artificial intelligence. So, how does legal regulation keep up with this? In association with the Council for Licensed […]

Legal Futures Blog

Is your marketing budget actually delivering a return?

Qamar Anwar 2

“Half the money I spend on advertising is wasted: the trouble is I don’t know which half.” Marketing pioneer John Wanamaker may have been forgiven for his lack of insight into his advertising budget back in the late 19th century, but what of today’s marketers? Surely in today’s data-driven age, accessing and utilising marketing budget data is commonplace? But in a world where there is a plentiful supply of data and information to aid marketing planning and decision making, it was quite shocking to see in new research that so many firms are investing in marketing activities that they openly admit are neither important nor effective.

October 19th, 2017