Latest News

Government floats referral fee ban and acting for both sides in bid to improve home-buying process

Sajid Javid

A ban on estate agents charging solicitors referral fees along with loosening the restriction on conveyancers acting for both seller and buyer were suggested by the government yesterday as possible reforms to improve the home-buying process. It also said it wanted to look at how competition in the conveyancing sector could be improved.

October 23rd, 2017

Report: Firms talk of the future but continue to embrace the past

Jonathan Whittle

Law firms are facing a “pivotal moment” where they need to turn talk of improving efficiency into action, with those that are seeing the competitive advantage, new research has claimed. It said firms “appear to be in a holding pattern, pledging forward-looking action, while cleaving to traditional thinking”, such as hourly billing.

October 23rd, 2017

Legal Ombudsman: Finances finally in order but now performance needs to improve

Kathryn Stone LeO 3

The Legal Ombudsman has to improve its performance, the chief ombudsman admitted yesterday as its annual report showed that it lagged badly on the speed with which it dealt with complaints. However, user satisfaction with the service – the proxy used for quality – was well above target, although it fell significantly on the year before.

October 20th, 2017

Legal Futures Report

 

The march of the digital conveyancer continues apace, from the government planning to create the largest repository of open land data in the world, to the rapid adoption of sophisticated technology by conveyancers, such as chatbots and artificial intelligence. So, how does legal regulation keep up with this? In association with the Council for Licensed […]

Legal Futures Blog

Is your marketing budget actually delivering a return?

Qamar Anwar 2

“Half the money I spend on advertising is wasted: the trouble is I don’t know which half.” Marketing pioneer John Wanamaker may have been forgiven for his lack of insight into his advertising budget back in the late 19th century, but what of today’s marketers? Surely in today’s data-driven age, accessing and utilising marketing budget data is commonplace? But in a world where there is a plentiful supply of data and information to aid marketing planning and decision making, it was quite shocking to see in new research that so many firms are investing in marketing activities that they openly admit are neither important nor effective.

October 19th, 2017