Blog


The questions that determine if the SRA’s client money reforms will work

8 September 2026

Both reforms respond to real and well-evidenced gaps in the current framework. The SRA’s changes after consultation feedback shows it’s listening. But structural change on paper is only half the job.


The new metrics for success in conveyancing

4 September 2026

While technology has made much of the conveyancing process faster, there remains a practical limit to how many matters anyone can manage while still keeping standards intact.


The UK legal market is polarising – and the middle is disappearing

3 September 2026

Consolidation and the boutique boom are not contradictory. They are the same market stretching apart at both ends – and it changes what your firm is worth, and to whom.


Conveyancing’s consistency problem is about pressure, not skills

1 September 2026

When I qualified, a conveyancer had perhaps 10 or 12 plates to keep spinning. Today’s conveyancers have 20 or 30, and almost none of the room for error I had starting out.


The trade-off mid-sized firm partners think they’re making

28 August 2026

Most of the partners I talk to describe the same tension. They want the firm to run efficiently and hit its numbers, but they also want their people to feel supported, developed and fairly treated.


Communication as the core of client care in conveyancing

27 August 2026

How a conveyancer approaches client care – particularly in relation to communication – can be the greatest differentiator for the success of a conveyancing firm.


Why brilliant lawyers sometimes fail

26 August 2026

A question that often strikes a chord with partners in law firms is this: why is it that individuals who excel in one role sometimes struggle when promoted into another?


What LeO’s data tells us about client service in personal injury

25 August 2026

With court backlogs, insurer delays and increasingly complex cases, maintaining client care in personal injury work can be difficult, but the data suggests the industry is falling short.


Your landlord clients have prepared for the wrong law

21 August 2026

Lawyers advising major landlords and build-to-rent operators have spent the better part of a year on the Renters’ Rights Act. A good deal of that advice has been aimed at the wrong risk.


Your website is losing clients before they even pick up the phone

19 August 2026

Your website visitor is likely already carrying stress before they arrive. If your site adds to it rather than relieves it, you have likely lost a prospective client.

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Blog


Lawyer burnout is not inevitable: what to do differently

Burnout is not simply an unavoidable cost of being a lawyer. Law firms cannot talk seriously about burnout without talking about how they design the work.


What the Equality Act adds to a housing claim

For those working across housing disrepair, there is a danger in viewing every case primarily through the condition of the property.


The SRA and privileged material – this is not the end

All disclosure to the SRA must now exclude privileged material, which will not only hamper investigations but also cause additional work for firms providing disclosure.


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