Blog
Communication as the core of client care in conveyancing
How a conveyancer approaches client care – particularly in relation to communication – can be the greatest differentiator for the success of a conveyancing firm.
Why brilliant lawyers sometimes fail
A question that often strikes a chord with partners in law firms is this: why is it that individuals who excel in one role sometimes struggle when promoted into another?
What LeO’s data tells us about client service in personal injury
With court backlogs, insurer delays and increasingly complex cases, maintaining client care in personal injury work can be difficult, but the data suggests the industry is falling short.
Your landlord clients have prepared for the wrong law
Lawyers advising major landlords and build-to-rent operators have spent the better part of a year on the Renters’ Rights Act. A good deal of that advice has been aimed at the wrong risk.
Your website is losing clients before they even pick up the phone
Your website visitor is likely already carrying stress before they arrive. If your site adds to it rather than relieves it, you have likely lost a prospective client.
The growing importance of higher limits in personal ATE
While the personal litigation market is undergoing a period of significant change as claims become more complex, much of the ATE insurance market has remained relatively static.
The profession can play a greater role in improving access to justice
In this, the third blog of my series, I focus on what lawyers in the UK can do to improve access to justice through greater professional stewardship.
Does AI work for conveyancers? We asked those on the front line
What is the view on AI from conveyancers themselves? Based on a Dye & Durham’s roundtable discussion on AI, the answer is: it depends.
Is the legal profession ready for agentic AI?
An AI agent is difficult to supervise. By design, it works in the background. It means a solicitor can be held responsible for work they had no real means to oversee.
Why firms stall in adopting AI and how to unlock real progress
If your firm is hesitating on AI, it’s almost never the technology that’s in the way. What stalls adoption is everything that surrounds the tool.












