LexisNexis Enterprise Solutions, a leading provider of content and technology solutions, has announced that Hugh James has selected LexisInterAction as the firm’s solution of choice for Client Relationship Management (CRM). The solution will be deployed in Hugh James’ Cardiff and London offices.
InterAction will enable the firm to enhance levels of client service as well as streamline marketing and business development activities throughout the firm. Accurate client data, identification of key relationships, improved efficiencies and ‘ease of use’ were primary requirements.
Hugh James chose InterAction over other solutions on the market for its functionality, levels of service and excellent reputation for successful implementations within the UK and European law firms.
The Lexis InterAction customer relationship management solution is designed for professional services organisations to help drive business relationships, accelerate firm growth and increase revenue. By providing powerful relationship intelligence that goes beyond ‘who knows whom’, the solution uncovers unanticipated risks, facilitates personalised and streamlined communications and enables execution of business development plans that can be measured by client, segment or industry – all enabling firms to deliver value and exceed client expectations. InterAction can be accessed by users from within Microsoft Outlook and also ‘on the move’ from a range of mobile devices.