Legal Futures Associate and technology innovator Peppermint Technology will be the first practice and case management supplier to deliver social connectivity as standard, from its Legal Service Platform (LSP).
The growth of social technologies is fundamentally changing the way that organisations and individuals interact. People are now able to participate in rich online communities based on their mutual interests or professional applications.
The Legal Service Platform, built on Microsoft Dynamics CRM 2011, will see the first wave of social innovation in the Q1 2012 release. The functionality will be available within the LSP as standard.
The release will enable Activity Feeds in the LSP via a ‘Facebook’ type user interface. Activity Feeds simplify business insight and collaboration across internal communities and can be posted manually by users or triggered by pre-defined events, in the matter or client records.
Social innovation allows partners, fee earners and legal staff to be more collaborative through quick, short communications as well as the ability to ‘follow’ whatever is important to them both within and outside the firm, for example specific clients, matters, projects, special interest groups etc.
Peppermint CEO, Arlene Adams comments: “This is a breakthrough in the way businesses communicate and collaborate. The technology is now commonplace for social interactions and we are we are proud to be leading the way in bringing this innovation to the legal services community. It will enable firms to manage their client relationships in a way that is simply not possible with traditional practice and case management systems. It will give them the insight and reach to communicate effectively with prospective clients and help win new business.”