Personal injury law firms are failing to adapt to clients using less traditional methods of contacting them by not responding when clients call them out-of-hours or via Facebook, according to new research.
NAHL plc – the company that owns National Accident Helpline – has unveiled its third, and probably last, joint venture alternative business structure as it prepares for next year’s personal injury reforms.
Four leading legal charities have urged the government to delay next year’s whiplash reforms over fears that litigants in person and the organisations supporting them will be overwhelmed by the new regime.
The civil servant overseeing the Civil Liability Act reforms yesterday declared his confidence that the 6 April 2020 target for implementation would be met. But he stressed that “ministers will not rush this”.
Children and protected parties are to be exempt from the increase in the small claims limit and the new whiplash portal – at least for now – Legal Futures can reveal. We also have more detail on the portal build.
Solicitors have criticised the Ministry of Justice for cutting corners in developing the new whiplash portal “in order to meet the politically driven deadline of April 2020” – and suggested it still cannot be met.