Tag Results

Ombudsman faces shortfall after unexpected rise in complaints

Solicitors have demanded to know how the Legal Ombudsman intends to reduce the cost of its work to an all-time low at the same time that it is seeking extra funds to deal with an unexpected rise in complaints. Meanwhile, the Bar has urged LeO to investigate the reason behind a drop in the confidence lawyers have in the service.

January 19th, 2018 | No Comments »

Would-be complaints chief says process needs “root and branch review”

There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman, with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.

March 22nd, 2017 | No Comments »

LeO to get new performance plan next year as it falls even further behind on targets

The Office for Legal Complaints is to put in place a new performance plan for the Legal Ombudsman next year to tackle falling standards, it has emerged. Steve Green, chair of the OLC, promised things would be on an “upward trajectory” next year.

December 17th, 2015 | No Comments »

Police complaints commissioner to become Chief Legal Ombudsman as scale of task becomes clear

Kathryn Stone, a police complaints commissioner, is to become chief ombudsman at the Legal Ombudsman in January next year. The appointment comes at a time when new figures put LeO under further pressure from the Legal Services Board over deteriorating performance against its targets.

November 6th, 2015 | No Comments »

Revealed: LeO staff will not be forced to repay “irregular” benefits

Staff working for the Legal Ombudsman will not have to repay hundreds of thousands of pounds of “irregular” benefits they received from their employer, it has been decided. Having sought advice from the Treasury Solicitor, its board agreed that “repayment should not be pursued”.

June 16th, 2015 | No Comments »

£1.2m in “irregular” payments made to Legal Ombudsman staff, says MoJ

The Ministry of Justice has declared more than £1.2m of payments made to staff at the Legal Ombudsman in the years since it was established to be “irregular”.

January 30th, 2015 | No Comments »

LeO opens door to investigating “tightly defined” third-party complaints

There is scope for the Legal Ombudsman (LeO) to offer redress to third parties, as long as the complaints involved could be “clearly and tightly defined”, a report by a LeO working party has found.

December 23rd, 2014 | No Comments »

‘Named and shamed’ barrister hits back at “misleading” ombudsman

The first lawyer to be ‘named and shamed’ by the Legal Ombudsman (LeO) for a series of complaints has argued that he is only “trying to adapt to new market forces”.

December 12th, 2014 | No Comments »

Olympic lottery boss takes over at Legal Ombudsman

Ian Brack, formerly chief executive and chief accounting officer of the Olympic Lottery Distributor, has been appointed interim chief executive of the Legal Ombudsman in succession to Adam Sampson after his resignation last month.

December 10th, 2014 | No Comments »

LeO names immigration barrister in first ‘public interest’ publication

The Legal Ombudsman has exercised for the first time its power under the Legal Services Act to name “in the public interest” a lawyer responsible for a series of complaints.

December 9th, 2014 | No Comments »