Tag Results

Slipping through their fingers – mystery shopping shows law firms not following up enquiries

A ‘mystery shopping’ exercise to test law firms’ ability to communicate with customers has shown progress, yet the proportion of solicitors willing to follow up incoming calls from the public, although better than last year, was still “drastically low”.

June 23rd, 2017 | No Comments »

LSB not convinced by plan to force law firms to publish prices

The Legal Services Board has said that “further discussion and evidence” is needed before it is prepared to back proposals to force law firms to publish average prices. The LSB was responding to a report by the Legal Services Consumer Panel.

June 1st, 2016 | No Comments »

‘Mystery shopping’ exercise finds firms do not follow up enquiries

Only a tiny number of law firms follow up enquiries from potential clients after making initial contact with them, ‘mystery shopper’ research has found. And even that initial contact is often too slow in a world where ever-more rapid responses are expected.

May 24th, 2016 | 1 Comment »

Solicitors should be braver about asking for work, new LawNet chair says

Law firms should be braver in asking potential clients for work and making sure they follow up leads, the new chair of LawNet has said. Kim Carr, managing partner of FBC Manby Bowdler, said lawyers “didn’t like selling things”.

November 6th, 2015 | No Comments »

65 CMCs warned over referral fee ban compliance in first quarter of 2014

The Claims Management Regulator has warned over 65 claims management companies about their compliance with the referral fee ban in the first three months of this year, it has emerged.

July 9th, 2014 | 1 Comment »