Tag Results
New survey shows impact of home working
Friday, 17 April 2020With news of an expected three week lockdown extension, a new national survey of 2,000 people into the experience of home working shows that 37% are finding it more and more difficult to work from home, but are prepared to carry on.
Tags: Moneypenny
Posted in associate news
Moneypenny offers free digital switchboard service to keep British businesses talking
Monday, 6 April 2020Legal firms can benefit from a free Digital Switchboard service as leading outsourced communications provider Moneypenny pledges to keep British businesses talking during the Coronavirus pandemic.
Tags: Moneypenny
Posted in associate news
Telephone becomes legal firms’ lifeline during pandemic
Friday, 3 April 2020Legal firms must remain responsive and accessible around the clock during the Covid-19 pandemic, according to leading outsourced communications company Moneypenny.
Tags: Moneypenny
Posted in associate news
It’s time to fall back in love with the phone
Monday, 30 March 2020Bernadette Bennett, Commercial Manager – Legal at Moneypenny, explains why it’s a good call for organisations to focus on answering the phone – and doing it well – during unprecedented times.
Tags: Moneypenny
Posted in associate news
Moneypenny joins forces with Voicenation and Ninja Number to strengthen position in the US market
Thursday, 5 March 2020Moneypenny, the UK’s leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. The details of the transaction have not been disclosed.
Tags: Moneypenny
Posted in associate news
Moneypenny launches live chat visualiser tool
Wednesday, 26 February 2020The UK’s leading outsourced communications provider to the legal sector, Moneypenny, has launched an interactive online tool to help firms visualise how a live chat service would look on their website.
Tags: Moneypenny
Posted in associate news
Please don’t leave a message after the tone
Friday, 14 February 2020Claire Smith, Head of Business Development at Moneypenny explains why firms should leave voicemail in the last decade and make 2020 the year to invest in a more modern solution.
Tags: Moneypenny
Posted in associate news
Moneypenny urges firms to celebrate front-of-house heroes
Monday, 20 January 2020The Corporate Receptionist of the Year (CROTY) Award is back for its second year, and Moneypenny is sponsoring and joining the judging panel.
Tags: Moneypenny
Posted in associate news
A website without live chat is like a shop without an assistant
Wednesday, 15 January 2020Law firms up and down the country are benefiting from Moneypenny’s free webinar designed to promote the perks of live chat within the legal sector.
Tags: Moneypenny
Posted in associate news
The six crimes of modern-day call handling
Monday, 13 January 2020Six common ‘crimes of modern day call handling’ are blighting UK law firms and hampering their growth, reputation and profitability, according to Claire Smith from Moneypenny, which handles over 2 million calls and chats annually for more than 950 legal practices across the UK, including 65 of the Top 200.
Tags: Moneypenny
Posted in associate news
Blog
Change in regulator shouldn’t make AML less of a priority
While SRA fines for AML have been climbing, many in the profession aren’t confident they will get any relief from the FCA, a body used to dealing with a highly regulated industry.
There are 17 million wills waiting to be written
The main reason cited by people who do not have a will was a lack of awareness as to how to arrange one. As a professional community, we seem to be failing to get our message across.
The case for a single legal services regulator: why the current system is failing
From catastrophic firm collapses to endemic compliance failures, the evidence is mounting that the current multi-regulator model is fundamentally broken.
