Tag Results

With two thirds of UK businesses expecting call volumes to increase once more staff return to offices and the economy reopens, it’s never been more important to prioritise client care and put futureproof communications strategies in place. Here, Bernadette Bennett, Head of Legal Sector at Moneypenny, reveals why an outsourced switchboard could be the answer.

There aren’t enough hours in the day. It’s something we all complain of and for many, the pandemic has exacerbated the issue. The rise in ‘e-presenteeism’ that’s come with remote working, the shift in consumer communications and the commercial pressure to ‘bounce back’ presents a triple threat and it’s leaving many solicitors stressed and burnt out

From constant e-mails and phone calls to colleagues asking questions and requesting spontaneous ‘quick catch ups’, it sometimes seems like the single most prominent part of work is interruption. Add a pandemic into the mix and new interruptions brought about by remote working – such as Zoom meetings, deliveries and dogs barking – and it can quickly feel like you’re fighting a losing battle.

Moneypenny has joined forces with LeadersinLegal to help legal firms access proven methodologies for accelerating business growth.

The stamp duty holiday has created a welcome boom for conveyancing teams and a glut of enquiries from buyers keen to take advantage of the savings. In such a highly competitive field of law, providing quotes quickly and handling enquiries efficiently is a point of potential advantage – but it’s not without its challenges.