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It takes an average eight calls to reach a prospect – so it’s easy to see why outbound calling can feel frustrating, or even thankless, and why it may even fall off the to-do lists of your team. But with the new year well and truly underway – it’s important to ensure your legal firm is doing all it can to supercharges its sales efforts, and that means getting a head start with outbound calls.

The last two years have provided an important lesson in agility and resilience and have shown just how crucial the right technologies are to business survival, as well as success. One thing’s for sure – the tech that make an impact on a global scale will eventually find its way into the legal sector, so it pays to keep an eye on what’s on the horizon.

Jess Leighton leads Moneypenny’s team of legal live chat handlers. Here she lifts the lid on the sort of conversations she and her team manage for more than 100 legal live chat clients and explains how to make live chat a successful customer care and lead capture tool.

To mark World Mental Health day (10 October 2021) Joanna Swash Group CEO at global  outsourced communications provider, Moneypenny – which supports more than 1,000 legal firms across the UK –  shares tips for minimising interruptions during the working day. 

As conveyancers juggle bigger caseloads than ever before, the volume of inbound communications have hit an all time high. Alongside chaser calls from clients requesting an update on their sale or purchase, are those from new clients struggling to complete… Read More