Tag Results
Mortgage delays and the rush to remortgage increase calls
Tuesday, 19 July 2022With almost two fifths of UK home buyers losing out on property due to mortgage delays and a country-wide remortgage rush putting even greater pressures on conveyancers, brokers and lenders – the industry needs to be ready for a deluge of calls from concerned customers chasing progress.
Tags: Moneypenny
Posted in associate news
Greater accessibility and digital channels – key to securing young legal tech
Monday, 27 June 2022Newly Qualified Solicitors (NQs) and burgeoning young talent expect the same level of accessibility to potential employers as the brands they buy from, according to a leading legal recruiter.
Tags: Moneypenny
Posted in associate news
When trains, planes and automobiles disrupt business
Thursday, 23 June 2022Holiday season always presents difficulties for resource planning as solicitors, administrators and front of house staff take annual leave. But against the backdrop of severe delays to most of the country’s domestic and international travel infrastructure, this summer may prove more challenging than normal.
Tags: Moneypenny
Posted in associate news
New guide tackles lack of empathy in law firms
Monday, 9 May 2022As data reveals UK legal firms often fail to deliver the personal touch– a new guide has been launched to help improve client care and service delivery with empathy.
Tags: Moneypenny
Posted in associate news
Don’t let the jubilee derail client care
Thursday, 5 May 2022Celebrating Queen Elizabeth II’s 70 years on the throne is set to offer a very welcome and extended bank holiday weekend – but the holiday-feeling could derail the client experience if your legal firm is not prepared, says Bernadette Bennett, head of the legal sector at leading outsourced communications provider Moneypenny.
Tags: Moneypenny
Posted in associate news
Supporting your ESG goals with outsourced communications
Tuesday, 26 April 2022ESG strategies have risen to the top of the agenda for organisations across the world and the conversation around sustainability has never been louder. Consequently, legal firms need to be mindful about who their suppliers and partners are and if they share a sustainable mindset.
Tags: Moneypenny
Posted in associate news
Which type of sustainable business are you?
Tuesday, 5 April 2022A new report commissioned by Moneypenny and WORKTECH Academy has identified four different types of sustainable organisation to help legal firms establish just how green they are, and what more they can do.
Tags: Moneypenny
Posted in associate news
Stressed customers hit the phones to discuss financial woes
Friday, 25 March 2022The rising cost of living is making the phones ring for financial services businesses across the UK – as worried consumers seek more help and reassurance, according to data from leading outsourced communications company Moneypenny.
Tags: Moneypenny
Posted in associate news
Moneypenny identifies four corporate sustainability typologies in new report produced with WORKTECH Academy
Wednesday, 23 March 2022The new Moneypenny and WORTKECH ACADEMY report, which launches today (23 March), highlights the key challenges of sustainability, shows how new ways of working are driving change and provides tips on how to build Environment, Social and Governance (ESG) credentials.
Tags: Moneypenny
Posted in associate news
Customer care don’ts that could be holding your legal firm back
Wednesday, 2 March 2022Although law firms are familiar with the old adage the customer is king – new research from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal sector at leading outsourced communication provider Moneypenny, highlights the top five areas for legal firms to improve customer experience.
Tags: Moneypenny
Posted in associate news
Blog
Change in regulator shouldn’t make AML less of a priority
While SRA fines for AML have been climbing, many in the profession aren’t confident they will get any relief from the FCA, a body used to dealing with a highly regulated industry.
There are 17 million wills waiting to be written
The main reason cited by people who do not have a will was a lack of awareness as to how to arrange one. As a professional community, we seem to be failing to get our message across.
The case for a single legal services regulator: why the current system is failing
From catastrophic firm collapses to endemic compliance failures, the evidence is mounting that the current multi-regulator model is fundamentally broken.
