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11 ways to improve workplace culture
Tuesday, 22 November 2022Here, Hannah Williams Skinner, Working Life Manager at Moneypenny, shares 11 tried and tested ways to make workplace culture powerful, positive, inspiring and something to be proud of.
Tags: Moneypenny
Posted in associate news
The power of referrals and recommendations
Wednesday, 26 October 2022Here, Bernadette Bennett from leading outsourced communications provider Moneypenny and Peter Finkill-Coombs from Lawshare, a free referral scheme and support network for lawyers from JMW Solicitors, discuss the importance of recommendations and referrals and why partnered working is so effective in modern legal business.
Tags: Moneypenny
Posted in associate news
Tap into global trends to improve your CX journey
Tuesday, 18 October 2022UK and US business leaders are invited to join Moneypenny’s Global CEO Joanna Swash and CEO for North America Eric Schurke, as they deep-dive into the state of global business communication trends following the launch of their new Global Trends Report 2022.
Tags: Moneypenny
Posted in associate news
New legal client enquiries on the rise
Thursday, 6 October 2022Figures from leading outsourced communications provider Moneypenny, which manages telephone calls and live chats for more than 1000 UK legal firms, reveals almost a quarter of all calls to legal firms are now new enquiries.
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Posted in associate news
Global report reveals why calls to law firms demand more attention than ever
Monday, 26 September 2022Law firms are being urged to prioritise the caller experience, as new research reveals the UK public is spending more time on calls to businesses than three years ago.
Tags: Moneypenny
Posted in associate news
Moneypenny receives Great Place to Work accreditation
Friday, 5 August 2022Moneypenny, a leading provider of answering services, outsourced switchboards, Live Chat and outbound calls for small and large businesses in the UK and US, has been officially accredited as a Great Place to Work-Certified™ organisation.
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Heatwave cools off conveyancing enquiries, according to new data
Wednesday, 27 July 2022As UK temperatures soared last week, conveyancing enquiry levels dropped, according to new statistics from a leading outsourced communications provider.
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Mortgage delays and the rush to remortgage increase calls
Tuesday, 19 July 2022With almost two fifths of UK home buyers losing out on property due to mortgage delays and a country-wide remortgage rush putting even greater pressures on conveyancers, brokers and lenders – the industry needs to be ready for a deluge of calls from concerned customers chasing progress.
Tags: Moneypenny
Posted in associate news
Greater accessibility and digital channels – key to securing young legal tech
Monday, 27 June 2022Newly Qualified Solicitors (NQs) and burgeoning young talent expect the same level of accessibility to potential employers as the brands they buy from, according to a leading legal recruiter.
Tags: Moneypenny
Posted in associate news
When trains, planes and automobiles disrupt business
Thursday, 23 June 2022Holiday season always presents difficulties for resource planning as solicitors, administrators and front of house staff take annual leave. But against the backdrop of severe delays to most of the country’s domestic and international travel infrastructure, this summer may prove more challenging than normal.
Tags: Moneypenny
Posted in associate news