Tag Results
New survey shows the receptionist remains essential for business
Tuesday, 20 June 2023Despite advances in office technology and hybrid working, the role of the traditional receptionist is still alive and well, according to a new survey by global communications leader, Moneypenny.
Tags: Moneypenny
Posted in associate news
Outsourcing: Easing internal pressure and heightening customer understanding
Monday, 5 June 2023Traditionally, outsourcing has often been seen by legal firms as a cost saving exercise. Yet turning to a third party can also bring immense health and wellbeing benefits for staff, as well as have a positive effect on client relations and customer care.
Tags: Moneypenny
Posted in associate news
Quick ways to put empathy at the heart of customer experience
Tuesday, 23 May 2023As May is Mental Health Awareness Month it’s the ideal time to reflect on how important empathy is in business and crucially, in delivering an excellent customer experience.
Tags: Moneypenny
Posted in associate news
How live chat can solve your legal website challenges
Wednesday, 26 April 2023For any legal business that wants to ensure a positive experience online, live chat is an effective way to give customers the human touch and delivering the answers they need in real time.
Tags: Moneypenny
Posted in associate news
Legal firms fail to articulate their products and services online
Wednesday, 19 April 2023Just over half of law firms (52%) are failing to articulate their offering online and almost two thirds of legal websites (58%) don’t rate highly for customer friendliness, according to new research from Moneypenny.
Tags: Moneypenny
Posted in associate news
Be the king of customer care over coronation weekend
Tuesday, 11 April 2023April and May are just around the corner and with them come a whopping five bank holidays thanks to King Charles’ Coronation – as well as the usual Spring break and May half term.
Tags: Moneypenny
Posted in associate news
Moneypenny and insight6 join forces to help transform customer experience
Thursday, 16 February 2023Leading outsourced communications provider, Moneypenny, has partnered with customer experience specialists, insight6. The partnership will see the organisations collaborate to offer businesses advanced, consultancy-led analysis of their customer experience (CX) – as well as help make the link between CX and commercial growth.
Tags: Moneypenny
Posted in associate news
Moneypenny returns to judging panel for front-of-house excellence awards
Wednesday, 15 February 2023Leading outsourced communications provider, Moneypenny, will return to the judging panel for the Corporate Receptionist of the Year Award.
Tags: Moneypenny
Posted in associate news
Moneypenny launches insolvency support line to help firms ‘cut the noise’
Thursday, 2 February 2023Leading outsourced communications provider Moneypenny has launched a new Insolvency Support Line product to help busy practitioners concentrate on insolvency proceedings, rather than answering hundreds of calls from worried suppliers and customers.
Tags: Moneypenny
Posted in associate news
Are you meeting clients’ digital expectations?
Thursday, 19 January 2023With that in mind, Bernadette Bennett, head of the legal sector at outsourced communications provider Moneypenny, which provides telephone answering and live chat support to more than 1,000 UK legal firms, shares three ways to meet the digital needs and expectations of clients.
Tags: Moneypenny
Posted in associate news
Blog
Why brilliant lawyers sometimes fail
A question that often strikes a chord with partners in law firms is this: why is it that individuals who excel in one role sometimes struggle when promoted into another?
What LeO’s data tells us about client service in personal injury
With court backlogs, insurer delays and increasingly complex cases, maintaining client care in personal injury work can be difficult, but the data suggests the industry is falling short.
Your landlord clients have prepared for the wrong law
Lawyers advising major landlords and build-to-rent operators have spent the better part of a year on the Renters’ Rights Act. A good deal of that advice has been aimed at the wrong risk.
Reports
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