Tag Results
Beware of finger slips – new Moneypenny survey shows potential pitfalls for the texting generation
Friday, 4 October 2024A new survey from Moneypenny, the global leader in outsourced communication, reveals how errors can result in misunderstandings and potentially embarrassing consequences.
Tags: Moneypenny
Posted in associate news
Making clients feel valued: In conversation with Moneypenny and Women in Wills
Friday, 23 August 2024Client service excellence in the legal sector goes far beyond the transactional. It lies in ensuring that clients feel valued and cared for.
Tags: Moneypenny
Posted in associate news
Meeting out-of-hours demand: An interview with Nitin Khandhia of BTMK Solicitors
Friday, 7 June 2024For BTMK, a Legal 500 law firm with five offices in Essex and Southend, being contactable on clients’ terms is a critical business priority.
Tags: Moneypenny
Posted in associate news
Spring budget property predictions: Conveyancers should prepare now to minimise impact and maximise opportunity
Wednesday, 28 February 2024The Spring Budget is just around the corner, and economic and political experts are predicting changes within the property market, focusing on helping first-time buyers get a foot on the ladder.
Tags: Moneypenny
Posted in associate news
Six ways to make clients feel loved this Valentine’s Day
Tuesday, 13 February 2024With love in the air, it’s timely to put client relationships in the spotlight and consider whether they really feel special and valued. Are they getting the client care they deserve? And will they keep using your firm?
Tags: Moneypenny
Posted in associate news
Phone and email reign supreme as top ways to contact businesses
Thursday, 8 February 2024Telephone and email are the most preferred ways to contact businesses, according to new research from global outsourced communications provider Moneypenny.
Tags: Moneypenny
Posted in associate news
New research reveals phone pet peeves costing firms business
Thursday, 18 January 2024A new report from global outsourced communications provider Moneypenny has revealed the UK’s top phone peeves when contacting businesses.
Tags: Moneypenny
Posted in associate news
Positive business lessons from 2023
Thursday, 16 November 20232023 has been a year of challenges. Rising interest rates and the cost-of-living crisis continue to impact every sector, including legal. Coupled with a global talent shortage and the climate emergency driving widespread and rapid environmental improvements in organisations of all sizes – it’s been a testing year.
Tags: Moneypenny
Posted in associate news
New bespoke outsourced support to give valuable boost to legal firms
Thursday, 10 August 2023UK legal firms can now benefit from additional award-winning customer service support with a new bespoke service from global outsourced communications provider Moneypenny.
Tags: Moneypenny
Posted in associate news
3 reasons it’s good to be human in an AI age
Friday, 28 July 2023The rise of artificial intelligence (AI) has become prominent in many sectors from marketing to financial services and healthcare – and many media outlets continue to debate whether technology can ever replace human touch and interaction.
Tags: Moneypenny
Posted in associate news
Blog
Change in regulator shouldn’t make AML less of a priority
While SRA fines for AML have been climbing, many in the profession aren’t confident they will get any relief from the FCA, a body used to dealing with a highly regulated industry.
There are 17 million wills waiting to be written
The main reason cited by people who do not have a will was a lack of awareness as to how to arrange one. As a professional community, we seem to be failing to get our message across.
The case for a single legal services regulator: why the current system is failing
From catastrophic firm collapses to endemic compliance failures, the evidence is mounting that the current multi-regulator model is fundamentally broken.
