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Are you feeling the effects of being back at work yet? Holidays are over for most and we are instead daydreaming of the summer gone… I can still smell sun tan lotion. But the autumn is now upon us. And with it, the subconscious knowledge that a busy period is around the corner. This is the watershed moment in our working year that occurs in September: when the holidays are over and everyone gears up for the return to work rested, refreshed, with a ‘must do’ attitude.

Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its award winning head office in Wrexham, North Wales.

Telephone answering service, Moneypenny, is celebrating after being placed 4th in The Sunday Times 100 Best Companies to Work For list.

Talk of ‘critical first impressions’ is nothing new, yet giving the highest quality communication when dealing with clients is still chronically overlooked in business. In the UK, a third of business calls go unanswered when clients call. Couple this with the fact that over two thirds (69%) of people won’t leave a voicemail message when their call isn’t answered and instead hang up.