Tag Results
Law firms alerted to live chat following christmas
Wednesday, 4 December 2019Moneypenny, the UK’s leading provider of live chat services to the legal sector, is alerting firms to a spike in activity in the week following Christmas.
Tags: Moneypenny
Posted in associate news
Moneypenny creates dedicated legal live chat team
Tuesday, 5 November 2019Moneypenny, the world’s leading provider of outsourced communications, has created a dedicated legal live chat team to meet rising demand among the UK’s legal profession.
Tags: Moneypenny
Posted in associate news
Delivering client care with a wow
Monday, 4 November 2019Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage has long been normal practice for law firms – so why have they been reticent to outsource aspects of customer service until now? And how can firms be sure to make sure it’s on brand when they do?
Tags: Moneypenny
Posted in associate news
Moneypenny hosting webinar on the benefits of Live Chat
Wednesday, 4 September 2019The UK’s leading outsourced communications provider to the legal sector, Moneypenny, is hosting a webinar educating on the benefits of live chat for law firms. The free session will provide law firms of all sizes with insight into how they can enhance the client journey and improve lead handling processes.
Tags: Moneypenny
Posted in associate news
Law firms urged to prepare for busiest day of the year
Wednesday, 21 August 2019Leading outsourced communications provider, Moneypenny, is urging law firms to prepare for what is predicted to be the busiest day of the year for inbound enquiries.
Tags: Moneypenny
Posted in associate news
Law firms’ missed calls double during the summer
Wednesday, 7 August 2019Law firms miss 15 percent of all calls – a figure that often doubles during the summer months as departments are under-resourced while staff are on leave – according to research from leading communications provider, Moneypenny.
Tags: Moneypenny
Posted in associate news
Moneypenny responds to growing demand from legal sector with new product
Wednesday, 12 June 2019Leading outsourced communications provider, Moneypenny, has launched a new AI powered switchboard that the company promises will revolutionise communications within the sector. The innovative platform was designed following increased demand from law firms for technologies that improve the customer journey while enriching the working life of front-of-house staff.
Tags: Moneypenny
Posted in associate news
Number of law firms using Live Chat has risen 38% in six months
Thursday, 21 March 2019New research from Moneypenny has revealed that it has seen a 38% increase in the number of law firms using Live Chat over the past six months.
Tags: Moneypenny
Posted in associate news
Moneypenny launches new co-working space for small business owners in London’s tech city
Thursday, 14 March 2019Moneypenny has launched a new creative co-working space called Workhub on Old Street in London.
Tags: Moneypenny
Posted in associate news, Uncategorized
WeMindTheGap, the charity borne out of Moneypenny, receives National Lottery funding to support young women
Wednesday, 20 February 2019WeMindTheGap, the charity borne out of Moneypenny has announced that it has received £1.1 million of National Lottery funding from The National Lottery Community Fund (formerly Big Lottery), to increase opportunities for disadvantaged women.
Tags: Moneypenny
Posted in associate news
Blog
Change in regulator shouldn’t make AML less of a priority
While SRA fines for AML have been climbing, many in the profession aren’t confident they will get any relief from the FCA, a body used to dealing with a highly regulated industry.
There are 17 million wills waiting to be written
The main reason cited by people who do not have a will was a lack of awareness as to how to arrange one. As a professional community, we seem to be failing to get our message across.
The case for a single legal services regulator: why the current system is failing
From catastrophic firm collapses to endemic compliance failures, the evidence is mounting that the current multi-regulator model is fundamentally broken.
