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2023 has been a year of challenges. Rising interest rates and the cost-of-living crisis continue to impact every sector, including legal. Coupled with a global talent shortage and the climate emergency driving widespread and rapid environmental improvements in organisations of all sizes – it’s been a testing year.

The rise of artificial intelligence (AI) has become prominent in many sectors from marketing to financial services and healthcare – and many media outlets continue to debate whether technology can ever replace human touch and interaction.

Traditionally, outsourcing has often been seen by legal firms as a cost saving exercise. Yet turning to a third party can also bring immense health and wellbeing benefits for staff, as well as have a positive effect on client relations and customer care.

For any legal business that wants to ensure a positive experience online, live chat is an effective way to give customers the human touch and delivering the answers they need in real time.

April and May are just around the corner and with them come a whopping five bank holidays thanks to King Charles’ Coronation – as well as the usual Spring break and May half term.