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One in 10 calls to a law firm is a new business enquiry

One in 10 calls a law firm receives is a new business enquiry, according to new data by Moneypenny, and says this new business could be lost if the call is not captured at this crucial stage.

October 3rd, 2017 | Comments Off on One in 10 calls to a law firm is a new business enquiry

Moneypenny diversifies with new Live Chat service

Moneypenny, the leading outsourced communications provider for the legal industry, is further expanding its business with the launch of its new Live Chat service.

September 27th, 2017 | Comments Off on Moneypenny diversifies with new Live Chat service

Are you prepared for the ‘must do’ period?

Are you feeling the effects of being back at work yet? Holidays are over for most and we are instead daydreaming of the summer gone… I can still smell sun tan lotion. But the autumn is now upon us. And with it, the subconscious knowledge that a busy period is around the corner. This is the watershed moment in our working year that occurs in September: when the holidays are over and everyone gears up for the return to work rested, refreshed, with a ‘must do’ attitude.

September 20th, 2017 | No Comments »

‘Out of office’ but always on – New survey shows Millennial lawyers desperate to switch-off from work

As the great summer getaway begins, a national survey of small business owners, including legal professionals, found those in the millennial generation are most likely to want more time offline. 73% of 25-34 year olds would like more time unconnected, compared with 53% of 45-54 year olds and 40% of over 55s who would like time switched-off from devices.

August 1st, 2017 | Comments Off on ‘Out of office’ but always on – New survey shows Millennial lawyers desperate to switch-off from work

The Prince of Wales officially opens Moneypenny’s headquarters

Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its award winning head office in Wrexham, North Wales.

July 17th, 2017 | Comments Off on The Prince of Wales officially opens Moneypenny’s headquarters

Report reveals rise in calls to family law by 69%

Calls to the family law sector rose by 69% in the first three months of 2017, according to a new report by Moneypenny.

April 5th, 2017 | No Comments »

Moneypenny is a top 5 ‘best company to work for’ for second time

Telephone answering service, Moneypenny, is celebrating after being placed 4th in The Sunday Times 100 Best Companies to Work For list.

February 27th, 2017 | Comments Off on Moneypenny is a top 5 ‘best company to work for’ for second time

Moneypenny hosting exclusive lead-conversion events in March

Moneypenny has partnered with business development specialist and author, Professor Ian Cooper, to host a series of excusive events throughout March to help law firms convert more telephone leads into clients.

February 10th, 2017 | Comments Off on Moneypenny hosting exclusive lead-conversion events in March

How one law firm set the textbook standard for integrating outsourced partnerships

Talk of ‘critical first impressions’ is nothing new, yet giving the highest quality communication when dealing with clients is still chronically overlooked in business. In the UK, a third of business calls go unanswered when clients call. Couple this with the fact that over two thirds (69%) of people won’t leave a voicemail message when their call isn’t answered and instead hang up.

February 7th, 2017 | Comments Off on How one law firm set the textbook standard for integrating outsourced partnerships

60 Seconds with Bernadette Bennett, Commercial Manager, Legal at telephone answering specialist Moneypenny

Bernadette Bennett speaks about her role in supporting law firms find a telephone answering solution.

April 23rd, 2014 | No Comments »