Tag Results
New guide tackles lack of empathy in law firms
Monday, 9 May 2022As data reveals UK legal firms often fail to deliver the personal touch– a new guide has been launched to help improve client care and service delivery with empathy.
Tags: Moneypenny
Posted in associate news
Don’t let the jubilee derail client care
Thursday, 5 May 2022Celebrating Queen Elizabeth II’s 70 years on the throne is set to offer a very welcome and extended bank holiday weekend – but the holiday-feeling could derail the client experience if your legal firm is not prepared, says Bernadette Bennett, head of the legal sector at leading outsourced communications provider Moneypenny.
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Supporting your ESG goals with outsourced communications
Tuesday, 26 April 2022ESG strategies have risen to the top of the agenda for organisations across the world and the conversation around sustainability has never been louder. Consequently, legal firms need to be mindful about who their suppliers and partners are and if they share a sustainable mindset.
Tags: Moneypenny
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Which type of sustainable business are you?
Tuesday, 5 April 2022A new report commissioned by Moneypenny and WORKTECH Academy has identified four different types of sustainable organisation to help legal firms establish just how green they are, and what more they can do.
Tags: Moneypenny
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Stressed customers hit the phones to discuss financial woes
Friday, 25 March 2022The rising cost of living is making the phones ring for financial services businesses across the UK – as worried consumers seek more help and reassurance, according to data from leading outsourced communications company Moneypenny.
Tags: Moneypenny
Posted in associate news
Moneypenny identifies four corporate sustainability typologies in new report produced with WORKTECH Academy
Wednesday, 23 March 2022The new Moneypenny and WORTKECH ACADEMY report, which launches today (23 March), highlights the key challenges of sustainability, shows how new ways of working are driving change and provides tips on how to build Environment, Social and Governance (ESG) credentials.
Tags: Moneypenny
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Customer care don’ts that could be holding your legal firm back
Wednesday, 2 March 2022Although law firms are familiar with the old adage the customer is king – new research from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal sector at leading outsourced communication provider Moneypenny, highlights the top five areas for legal firms to improve customer experience.
Tags: Moneypenny
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Boost outbound activity and supercharge sales in 2022
Tuesday, 25 January 2022It takes an average eight calls to reach a prospect – so it’s easy to see why outbound calling can feel frustrating, or even thankless, and why it may even fall off the to-do lists of your team. But with the new year well and truly underway – it’s important to ensure your legal firm is doing all it can to supercharges its sales efforts, and that means getting a head start with outbound calls.
Tags: Moneypenny
Posted in associate news
Moneypenny launches Microsoft Teams call integration
Tuesday, 18 January 2022Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor lawyers, improve clients’ call experience and support new hybrid-work behaviours.
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The future of tech for 2022: Moneypenny’s experts reveal what will be at the heart of business success in the year ahead
Thursday, 16 December 2021The last two years have provided an important lesson in agility and resilience and have shown just how crucial the right technologies are to business survival, as well as success. One thing’s for sure – the tech that make an impact on a global scale will eventually find its way into the legal sector, so it pays to keep an eye on what’s on the horizon.
Tags: Moneypenny
Posted in associate news