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Celebrating Queen Elizabeth II’s 70 years on the throne is set to offer a very welcome and extended bank holiday weekend – but the holiday-feeling could derail the client experience if your legal firm is not prepared, says Bernadette Bennett, head of the legal sector at leading outsourced communications provider Moneypenny.

A new report commissioned by Moneypenny and WORKTECH Academy has identified four different types of sustainable organisation to help legal firms establish just how green they are, and what more they can do.

The new Moneypenny and WORTKECH ACADEMY report, which launches today (23 March), highlights the key challenges of sustainability, shows how new ways of working are driving change and provides tips on how to build Environment, Social and Governance (ESG) credentials.

It takes an average eight calls to reach a prospect – so it’s easy to see why outbound calling can feel frustrating, or even thankless, and why it may even fall off the to-do lists of your team. But with the new year well and truly underway – it’s important to ensure your legal firm is doing all it can to supercharges its sales efforts, and that means getting a head start with outbound calls.

The last two years have provided an important lesson in agility and resilience and have shown just how crucial the right technologies are to business survival, as well as success. One thing’s for sure – the tech that make an impact on a global scale will eventually find its way into the legal sector, so it pays to keep an eye on what’s on the horizon.