Tag Results
Positive business lessons from 2023
Thursday, 16 November 20232023 has been a year of challenges. Rising interest rates and the cost-of-living crisis continue to impact every sector, including legal. Coupled with a global talent shortage and the climate emergency driving widespread and rapid environmental improvements in organisations of all sizes – it’s been a testing year.
Tags: Moneypenny
Posted in associate news
New bespoke outsourced support to give valuable boost to legal firms
Thursday, 10 August 2023UK legal firms can now benefit from additional award-winning customer service support with a new bespoke service from global outsourced communications provider Moneypenny.
Tags: Moneypenny
Posted in associate news
3 reasons it’s good to be human in an AI age
Friday, 28 July 2023The rise of artificial intelligence (AI) has become prominent in many sectors from marketing to financial services and healthcare – and many media outlets continue to debate whether technology can ever replace human touch and interaction.
Tags: Moneypenny
Posted in associate news
New survey shows the receptionist remains essential for business
Tuesday, 20 June 2023Despite advances in office technology and hybrid working, the role of the traditional receptionist is still alive and well, according to a new survey by global communications leader, Moneypenny.
Tags: Moneypenny
Posted in associate news
Outsourcing: Easing internal pressure and heightening customer understanding
Monday, 5 June 2023Traditionally, outsourcing has often been seen by legal firms as a cost saving exercise. Yet turning to a third party can also bring immense health and wellbeing benefits for staff, as well as have a positive effect on client relations and customer care.
Tags: Moneypenny
Posted in associate news
Quick ways to put empathy at the heart of customer experience
Tuesday, 23 May 2023As May is Mental Health Awareness Month it’s the ideal time to reflect on how important empathy is in business and crucially, in delivering an excellent customer experience.
Tags: Moneypenny
Posted in associate news
How live chat can solve your legal website challenges
Wednesday, 26 April 2023For any legal business that wants to ensure a positive experience online, live chat is an effective way to give customers the human touch and delivering the answers they need in real time.
Tags: Moneypenny
Posted in associate news
Legal firms fail to articulate their products and services online
Wednesday, 19 April 2023Just over half of law firms (52%) are failing to articulate their offering online and almost two thirds of legal websites (58%) don’t rate highly for customer friendliness, according to new research from Moneypenny.
Tags: Moneypenny
Posted in associate news
Be the king of customer care over coronation weekend
Tuesday, 11 April 2023April and May are just around the corner and with them come a whopping five bank holidays thanks to King Charles’ Coronation – as well as the usual Spring break and May half term.
Tags: Moneypenny
Posted in associate news
Moneypenny and insight6 join forces to help transform customer experience
Thursday, 16 February 2023Leading outsourced communications provider, Moneypenny, has partnered with customer experience specialists, insight6. The partnership will see the organisations collaborate to offer businesses advanced, consultancy-led analysis of their customer experience (CX) – as well as help make the link between CX and commercial growth.
Tags: Moneypenny
Posted in associate news