- Monday, 21 October 2013
The Legal Ombudsman’s plan to widen its jurisdiction will cause a “muddle”, the Institute of Professional Willwriters has warned, revealing that other ADR providers had indicated an intention to move into the sector themselves.
Tags: complaints, Institute of Professional Willwriters, Legal Services Ombudsman, will-writing
Posted in Latest news, Legal Ombudsman
- Wednesday, 9 February 2011
The outgoing Legal Services Ombudsman (LSO), Zahida Manzoor, is to hand over an estimated 600 cases awaiting investigation when her office closes at the beginning of next month, far more than previously thought.
Tags: complaints, complaints-handling, Legal Complaints Service, Legal Ombudsman, Legal Services Ombudsman
Posted in Legal Ombudsman, News
- Monday, 7 February 2011
There are concerns about the outstanding level of complaints at the outgoing Legal Services Ombudsman, Legal Futures has learned. Zahida Manzoor’s personal contract comes to an end on 2 March, and her office in Manchester will close on 31 March, with a number of cases likely to be outstanding – although Ms Manzoor says her office has been performing to a high standard in difficult circumstances.
Tags: complaints, complaints-handling, Legal Ombudsman, Legal Services Ombudsman
Posted in Legal Ombudsman, News, Solicitors
- Thursday, 8 July 2010
So farewell (almost), Zahida Manzoor. Her final annual report after more than seven years as Legal Services Ombudsman is understandably reflective ahead of the post’s abolition on 6 October when the Office for Legal Complaints (OLC)/Legal Ombudsman (no, we’re not sure which to call it either) opens for business. Ms Manzoor deserves a chance to bask in the glow of her achievements.
Tags: Law Society, Legal Complaints Service, Legal Ombudsman, Legal Services Ombudsman
Posted in Blog, Legal Ombudsman
- Tuesday, 6 July 2010
More than £5 million has been paid by solicitors to former miners, with much more to come, it emerged today. Nearly 100,000 people have made or will make complaints about deductions wrongly made from the damages received by miners from government compensation schemes.
Tags: Legal Complaints Service, Legal Services Ombudsman
Posted in Client care, News, Solicitors
- Tuesday, 6 July 2010
The performance of the Legal Complaints Service (LCS) will provide a solid foundation from which the Office for Legal Complaints (OLC) can build, the Legal Services Ombudsman said today.
Tags: complaints, Legal Complaints Service, Legal Ombudsman, Legal Services Ombudsman
Posted in Barristers, Client care, Legal Ombudsman, News, Solicitors
For the majority of Black and ethnic minority citizens in this country, legal services are still as hard to reach, as hard to choose, or as hard to trust, as they were years ago.
If 2020 taught us anything, it is that lawyers will not disappear any time soon. Still, paper will gradually disappear in favour of digital tools, investment in technology and better ways of working.