Not so clever: 80% of lawyers rate themselves as ‘above average’ but only 40% of clients see it that wayMonday, 20 April 2015
Although 80% of lawyers at small firms rate their services as ‘above average’ only 40% of clients rate them that way, a major study has found. The survey found that lawyers misunderstood clients’ priorities.
Tags: Client care, legal services market, small firms
Posted in Client care, Latest news