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LSB decides against changing rules on telling clients about complaints procedures

The Legal Services Board has dismissed concerns about the “negative” impact of its requirement that lawyers tell clients about their complaints procedures before any work has been done. Research found “negative reactions” to the prominence of this information but the board said the problem was how some lawyers have chosen to provide it.

May 24th, 2017 | No Comments »

Consumer panel warns against “information overload” in new transparency regime

The Legal Services Consumer Panel has warned of “information overload” as legal regulators struggle to come to terms with the demands of the Competition and Markets Authority for transparency on prices and complaints.

March 22nd, 2017 | No Comments »

Mixed response to LSB’s plan for regulatory overhaul, with Falconer calling for focus on unmet legal need instead

Reactions from key legal services industry bodies to the Legal Services Board’s blueprint for radical form of legal regulation have ranged from enthusiastic welcome to anger at its timing, while the politician who introduced the Legal Services Act 2007 said tackling unmet legal need was more of a priority.

September 14th, 2016 | No Comments »

Consumer panel: call in paralegals to meet demand for family advice

Law firms should offer “paralegal services” to cut the cost of advice on family matters, the Legal Services Consumer Panel has suggested. In a report for the Legal Services Board, the panel also called for greater use of unbundling and fixed fees.

May 20th, 2016 | No Comments »

Law firms should be forced to publish details of complaints and prices, consumer panel says

Law firms should be required by their regulators to publish details of complaints and average prices on their websites, the Legal Services Consumer Panel has said. The panel also called for the publication of firms’ litigation outcomes and success rates.

February 2nd, 2016 | 1 Comment »

Major survey finds consumers increasingly satisfied with their lawyers

There are positive signs about improving consumer satisfaction with how they find, compare and then use law firms, major research by the Legal Services Consumer Panel has revealed. However, the panel said more vulnerable consumers “are potentially being left behind as those more empowered are able to take advantage of market changes”.

November 17th, 2015 | No Comments »

SRA: clients may not need “detailed information” where work is referred to firms’ separate businesses

Clients may not need detailed information about separate businesses when work is referred to them by their law firm owners, the Solicitors Regulation Authority has said. The Legal Services Consumer Panel has warned that the new separate business rule could leave consumers in the dark.

October 29th, 2015 | No Comments »

Confusion over complaints and ADR to continue, consumer panel chair predicts

Confusion over law firm complaints and the new European directive on alternative dispute resolution is set to continue, the chair of the legal services consumer panel has predicted. Elisabeth Davies said the panel was taken by surprise by the Legal Ombudsman’s change of heart on the issue.

September 30th, 2015 | No Comments »

Vulnerable could lose out under new consumer credit regime, panel warns

Vulnerable people could lose out under the latest plans by the Solicitors Regulation Authority for the regulation of consumer credit work, the Legal Services Consumer Panel has warned. Meanwhile the Law Society called for greater clarity on payment of legal fees by instalments.

August 17th, 2015 | No Comments »

Report: fake reviews underline need for best practice by legal comparison websites

Consumers are being misled by dubious practices in online reviews and endorsements, while more than half of buyers of services are swayed by them, according to an investigation by the Competition and Markets Authority.

June 22nd, 2015 | No Comments »