- Wednesday, 2 October 2013
Solicitors and consumer representatives have come out on opposite sides of the Legal Ombudsman’s proposal to extend its remit to the estimated 130,000 unregulated legal services providers operating in England and Wales.
Tags: Law Society, Legal Ombudsman, Legal Serivces Consumer Panel, LeO
Posted in Consumer panel, Latest news, Legal Ombudsman, Solicitors
- Wednesday, 11 May 2011
The Legal Services Board yesterday approved the Council for Licensed Conveyancers’ application to become the first licensing authority for alternative business structures, despite the opposition of the Lord Chief Justice.
Tags: ABS, Alternative business structures, Council for Licensed Conveyancers, Legal Serivces Consumer Panel, Legal Services Board, Office of Fair Trading, reserved legal activities
Posted in Alternative business structures, Legal Services Board, News, Other lawyers
- Thursday, 7 April 2011
The battle over whether the Legal Services Board, its consumer panel and the Legal Ombudsman can retain their own websites continues, with the sites not closing at the end of last month as the Ministry of Justice had originally instructed.
Tags: Legal Ombudsman, Legal Serivces Consumer Panel, Legal Services Board
Posted in Consumer panel, Legal Ombudsman, Legal Services Board, News
- Wednesday, 2 March 2011
Frontline regulators are letting down consumers by failing to collect information on how lawyers are handling complaints, a review by the Legal Services Board has concluded. This would make it difficult for them “to identify systemic issues and adopt a targeted approach to regulation”.
Tags: bar standards board, complaints, complaints-handling, Legal Ombudsman, Legal Serivces Consumer Panel, Legal Services Board
Posted in Barristers, Client care, Legal Services Board, News, Regulation
- Wednesday, 31 March 2010
Lawyers should undergo five-yearly competence testing, as well as face peer review of the advice they provide clients, the chairwoman of the Legal Services Consumer Panel has said.
Tags: competence testing, Legal Serivces Consumer Panel
Posted in Competence, Consumer panel, Latest news, Legal Services Act
Good customer service should be a priority for any business and, if you want to stay ahead of the competition, something that’s constantly under review.
There was welcome guidance from the Competition Appeal Tribunal this week for funded cases looking for certainty following PACCAR, with the renegotiated Sony litigation funding agreement upheld as lawful.
The legal industry, steeped in tradition, precedent, and the intricacies of human interpretation, is witnessing an increasingly apparent integration of artificial intelligence as the digital era progresses.