Tag Results
Legal Ombudsman to launch online complaints portal
Thursday, 2 October 2014The Legal Ombudsman (LeO) is to launch a complaints portal this month that will enable lawyers to manage all of their contact with the organisation online. LeO will also encourage consumers to manage their complaint through the portal.
Tags: Legal comparison websites, Legal Ombudsman
Posted in Latest news, Legal Ombudsman, Marketing & PR
Regulators pledge data for comparison sites, as panel goes undercover to investigate web advice
Thursday, 10 April 2014The Legal Services Consumer Panel has conducted a ‘mystery shopping’ exercise to assess consumers’ experience of online self-help tools for a divorce. Meanwhile, work by the panel to open up data held by regulators to be used by legal comparison websites took a major step forward.
Tags: Legal comparison websites, Legal Services Board, Legal Services Consumer Panel
Posted in Consumer panel, Latest news, Legal Services Board
Blog
Defending fair fees in the property profession
If the property industry is serious about moving towards 28-day exchanges, then it must confront not only the practical barriers, but the commercial behaviours too.
Judging proportionate risk requires confidence. Do law firms have it?
As of 30 June 2026, the money laundering regulations have been updated again, this time to make the regime more proportionate and addressing unnecessary over-compliance.
Is clients’ use of AI destroying legal privilege?
Much has been written about the risks of lawyers misusing AI. However, in my view, the greater challenge lies elsewhere: the routine use of AI by clients themselves.
