- Thursday, 2 October 2014
The Legal Ombudsman (LeO) is to launch a complaints portal this month that will enable lawyers to manage all of their contact with the organisation online. LeO will also encourage consumers to manage their complaint through the portal.
Tags: Legal comparison websites, Legal Ombudsman
Posted in Latest news, Legal Ombudsman, Marketing & PR
- Thursday, 10 April 2014
The Legal Services Consumer Panel has conducted a ‘mystery shopping’ exercise to assess consumers’ experience of online self-help tools for a divorce. Meanwhile, work by the panel to open up data held by regulators to be used by legal comparison websites took a major step forward.
Tags: Legal comparison websites, Legal Services Board, Legal Services Consumer Panel
Posted in Consumer panel, Latest news, Legal Services Board
Mentoring programmes are increasingly common in law firms. The weight of academic literature points to the positive benefits of mentoring on professional development.
Whilst many firms have made admirable leaps to improve diversity, both at board level and more broadly, one area of diversity that is less well-known or reported on is that of cognitive diversity.