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Covid has had a major impact on legal services. It has seen increased digitalisation across the profession and instilled the need for law firms to be more productive. In just two years there has been twenty years’ worth of modernisation.

LEAP, the largest independent provider of software to law firms worldwide, has written a white paper on implementing a technology strategy for building a sustainable crime legal aid practice. This follows the Ministry of Justice (MoJ) review, published in December 2021, considering the future and long-term sustainability of the criminal legal aid system. The white paper is written in anticipation of the government publishing its response by the end of March 2022.

According to John Espley, CEO of LEAP UK, this single source of truth (SSOT) is important, as it means your data and information sources are always up to date, relevant to business decisions and eliminates duplication of work and any version control issues.

This podcast from The Digital Solicitor looks at the technology required to deliver on increased customer demand and the positive impact that its implementation can have on a law firm’s revenue, reputation and growth.

The global pandemic has shown that the way clients want to communicate with their law firm has changed. The pre-pandemic model of clients turning up at the office and accessing legal services via traditional means is largely a thing of the past. Clients are embracing the digital shift. They now expect a better service, often for less, with technology playing a leading role, and expectations have changed following their experiences with other service industries, such as insurance and banking.