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As I prepare to hand over the mantle of chair of The Solicitor’s Charity next month, it doesn’t feel like an end. Instead, it feels like a wonderful journey.

As the legal sector’s competitive landscape continues to evolve, Nobel laureates remind us that innovation is not inevitable,and that competition may not always be an incentive to innovate.

Recurring concerns about parts of the volume claims sector show that the gap between well-run firms and those struggling to manage volume effectively is widening.