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ABS combining law, accountancy, finance, HR and more aims to be “doubly disruptive”

A one-stop shop for SMEs launched this week has set itself the goal of changing both the way legal and financial services are delivered and the way professionals work. By employing a “doubly disruptive philosophy”, it might be possible to break free not only of traditional business models but of traditional labels such as lawyer or accountant, the firm says.

May 17th, 2017 | 1 Comment »

In-house lawyers value responsiveness and understanding above price

In-house lawyers have ranked responsiveness and understanding of their businesses above price as the qualities they most look for when choosing external law firms. One legal counsel at an investment fund said he was “shocked at the poor service we sometimes get” and “often dumbfounded by the poor level of responsiveness”.

May 16th, 2017 | No Comments »

Exclusive: Horizontal integration in action as funeral director sets up ABS

A family-run firm of funeral directors with 36 branches has become the first of its kind to set up an alternative business structure. Lodge Brothers Legal Services, launched last week, offers fixed-fee services for clients wanting wills, probate and powers of attorney.

July 18th, 2016 | 1 Comment »

Solicitor launches website to help SMEs and consumers access unbundled advice

A Yorkshire solicitor has launched a website to help small businesses and consumers obtain fixed price unbundled advice. James Martin, founder and director of ClaimItOnline, launched today, said the website was particularly aimed at small businesses with disputes worth up to £50,000.

May 26th, 2016 | No Comments »

Smaller law firms feeling vulnerable, with almost all expecting “rough times ahead”

There is a “climate of renewed vulnerability” among smaller law firms, with the vast majority of lawyers believing there are “still rough times ahead”, a report has found. The report also revealed a huge gulf between lawyer and client perceptions of value.

May 9th, 2016 | No Comments »

Online divorce and probate set for early 2017, Munby says

Online divorce and probate are set to be delivered under the courts modernisation programme by early 2017, the president of the Family Division has said. Sir James Munby also called on family barristers to adopt new working practices, including direct access, unbundling and fixed fees.

March 1st, 2016 | 1 Comment »

Law firms should be forced to publish details of complaints and prices, consumer panel says

Law firms should be required by their regulators to publish details of complaints and average prices on their websites, the Legal Services Consumer Panel has said. The panel also called for the publication of firms’ litigation outcomes and success rates.

February 2nd, 2016 | 1 Comment »

Consumer rights forum launches legal services comparison website

Legal Beagles, a consumer rights forum, has launched a comparison website using its own research on fixed fees to decide which law firms are listed. Kate Briscoe, chief executive of Legal Beagles, said only around 500 firms published fixed fees on their websites.

January 5th, 2016 | No Comments »

Major survey finds consumers increasingly satisfied with their lawyers

There are positive signs about improving consumer satisfaction with how they find, compare and then use law firms, major research by the Legal Services Consumer Panel has revealed. However, the panel said more vulnerable consumers “are potentially being left behind as those more empowered are able to take advantage of market changes”.

November 17th, 2015 | No Comments »

I was wrong to sell my firm to Quindell, says former legal division boss

The former chief executive of Quindell Legal Services (QLS) has admitted that he was wrong to sell a business he had built up over 13 years to the troubled plc two years ago. However, Phil Hodgkinson said he had learnt a lot from the “Quindell experience”.

October 5th, 2015 | No Comments »