Tag Results
Client or customer? We need a new label, says Mayson
Tuesday, 2 December 2014Client, consumer or customer – no single label can describe the relationship that now exists between people and their legal services providers, Professor Stephen Mayson has argued – having previously thought that it was a distinction without a difference.
Tags: consumer
Posted in Client care, Latest news
Blog
Agentic AI and the importance of knowledge management for law firms
AI is the go-to capability to drive higher productivity for organisations. Those that are not yet implementing it may find themselves being left behind in the race for both talent and clients.
Will you embrace AI or risk being left behind?
The UK legal sector is an established and traditional institution. Whilst now it may not be fully embracing AI, its presence can now not be ignored by the profession.
Championing injured people – and their lawyers
Personal injury lawyers deserve respect for the work they do, says the new APIL president. We help injured people to piece their lives back together.
