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Client or customer? We need a new label, says Mayson
Tuesday, 2 December 2014Client, consumer or customer – no single label can describe the relationship that now exists between people and their legal services providers, Professor Stephen Mayson has argued – having previously thought that it was a distinction without a difference.
Tags: consumer
Posted in Client care, Latest news
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25 April 2024
Retrospective or not retrospective, that is the question
As the debate heats up over the Litigation Funding Agreements (Enforceability) Bill, it is crucial to understand what is the true vice in retrospective legislation.
23 April 2024
Harnessing the balance of technology and human interaction
In today’s legal landscape, finding the delicate balance between driving efficiency via use of technology and providing a personalised service is paramount to success.
17 April 2024
AI’s legal leap: transforming law practice with intelligent tech
Just like in numerous other industries, the integration of artificial intelligence (AI) in the legal sector is proving to be a game-changer.
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eCOS pivots to new payment on use approach
Tiger Eye expands team to support increased demand for iManage products and services
Enhancing compliance with Cloud technology
Top 10 legal practice management strategies for 2024
Hudgell Solicitors appoints its first ever Senior Associates
Navigating new AML regulations in 2024: What’s changed and how can Verify 365 help your firm
OneAdvanced unveils new software portfolio for the legal sector underpinned by the OneAdvanced platform