Tag Results
Client or customer? We need a new label, says Mayson
Tuesday, 2 December 2014Client, consumer or customer – no single label can describe the relationship that now exists between people and their legal services providers, Professor Stephen Mayson has argued – having previously thought that it was a distinction without a difference.
Tags: consumer
Posted in Client care, Latest news
Blog
9 October 2026

Why law firms are getting AI supervision wrong
The profession’s response to AI supervision failures misunderstands the nature of LLM output – there needs to be for a shift in the culture.
7 October 2026

Beyond the PII premium – rethinking risk
Professional indemnity insurance renewal is often treated as an annual pricing exercise. But it is also a chance to show how effectively you identify, manage and mitigate risk.
5 October 2026

The AI governance gap in law firms and why it matters now
A third of law firms are already using AI tools with no formal policy in place to govern how AI gets used, what data goes into it, or who’s accountable when something goes wrong.
Upcoming Webinars
Reports

The report draws on discussions from the Legal Futures Law Firm Growth Summit and explores the different routes mid-market firms are taking to achieve sustainable growth.
Associate News
Why integrated systems are becoming more important for law firms
Why identity assurance is becoming a boardroom discussion
Beyond the tech: what really drives transformation in law firms
Flagship report reveals welsh law firms are optimistic about growth, but facing a transformation crossroads
AML supervision is changing: Here is our take on what it means for firms
Fatal injuries fall, stress claims rise: What HSE’s 2024/25 data means for employer liability
Kord launches UK’s first dedicated legal sort code







