Tag Results
Client or customer? We need a new label, says Mayson
Tuesday, 2 December 2014Client, consumer or customer – no single label can describe the relationship that now exists between people and their legal services providers, Professor Stephen Mayson has argued – having previously thought that it was a distinction without a difference.
Tags: consumer
Posted in Client care, Latest news
Blog
22 April 2026
Why menopause support belongs on every law firm’s agenda
Progression in the law slows significantly as women approach senior leadership. Most will be at the height of their careers around the average age menopause symptoms begin.
20 April 2026
Law firms need to go beyond document checks
At the root of every failed compliance review is a familiar phrase: a calm assertion of “but we did a document check”.
17 April 2026
How you respond to mistakes matters more than the mistakes themselves
Mistakes in legal practice are inevitable. What truly differentiates well-run firms from those that stumble is not whether mistakes occur, but how they are handled when they do.
