Tag Results
Client or customer? We need a new label, says Mayson
Tuesday, 2 December 2014Client, consumer or customer – no single label can describe the relationship that now exists between people and their legal services providers, Professor Stephen Mayson has argued – having previously thought that it was a distinction without a difference.
Tags: consumer
Posted in Client care, Latest news
Blog
Modern search is about ‘knowledge’ retrieval
Search has long been understood as data retrieval – the ability to call back information and check a box on finding something. Legal professionals today need more of a 360-degree view on a matter.
Lessons from Sir Keir Starmer for SRA chief
The proposed 29%, or £25m, increase in the Solicitors Regulation Authority’s budget announced last week should really come as no great surprise.
The hidden risks in client account reconciliations
The client account reconciliation process will be second nature to most people in legal finance – and so is also a potential area for a problem to be undetected until it becomes serious.
