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Concert Networks and Proclaim partnership makes it easier for Law Firms to track billable hours

Concert are pleased to announce that our legal customers can now integrate their cloud-based phone system with their case management software. Key benefits to law firms include process efficiencies, enabling them to keep more accurate case records and ultimately provide a better client experience.

March 16th, 2018 | Comments Off on Concert Networks and Proclaim partnership makes it easier for Law Firms to track billable hours

Concert Networks launches Secret Shopper 18

For the fifth consecutive year, Concert Networks are carrying out their popular Secret Shopper research, which sets out to discover the best (and not so good) practices in communication among some of the UK’s top law firms.

February 15th, 2018 | Comments Off on Concert Networks launches Secret Shopper 18

5 ways law firms can save wasted time and increase chargeable hours

Sometimes it just takes a simple idea to improve productivity, such as better reporting to increase visibility. But how do you go about achieving this? Here’s Concert Network’s top 5 tips…

October 27th, 2017 | Comments Off on 5 ways law firms can save wasted time and increase chargeable hours

How is the modern world changing legal communication?

I think we can all agree that sending correspondence by regular post is one of the least efficient means of getting a message to someone, yet it still remains a common way of doing things in law today.

October 11th, 2017 | Comments Off on How is the modern world changing legal communication?

Why are law firms still so bad at sales?

How good are law firms at communicating with their clients? It’s a deeply intriguing question which has certainly given us pause for thought; and inspires us to conduct our secret shopper research each year. This year’s research suggests that there’s still an anti-sales mentality in many law firms. In fact, our contact details were taken on just 36% of the secret shopper calls we made to law firms about a new enquiry. And we received a sales follow-up on less than a quarter of these calls! Although our research found some progressive firms, these are in the minority; the sales function must be an integral part of the modern law firm if it is to survive and compete with them. So how come law firms still don’t have effective sales communications?

September 27th, 2017 | No Comments »

Don’t get caught out by Toll Fraud

Toll fraud, otherwise known as phone phreaking, call phreaking or dial-through fraud is on the rise in the UK and has cost some businesses tens of thousands of pounds. The reason: it can go completely undetected until the time of your next phone bill – and suddenly you’re stung with a huge bill that you might not be able to afford.

August 3rd, 2017 | Comments Off on Don’t get caught out by Toll Fraud

‘You don’t get a second chance at a first impression’ – highlights from Customer Contact 17

On the 13th July we hosted a seminar at Great John Street hotel where a variety of familiar and new faces joined us to talk about Customer Contact in the legal sector. Hosting this event was important to us as Concert understand that our services should be driven by what matters to our customers. There was a fantastic turnout and we’d like to say a big thank you to all who attended.

August 2nd, 2017 | Comments Off on ‘You don’t get a second chance at a first impression’ – highlights from Customer Contact 17

Concert hosts seminar on Customer Contact

Concert Networks are hosting a free event at Great John Street Hotel, Manchester, where industry and technology experts will discuss Customer Contact in the legal sector. You can register to attend here.

June 19th, 2017 | Comments Off on Concert hosts seminar on Customer Contact

Concert’s Secret Shopper 2017 is now available

The Legal Services Communication Report 2017 sets out to discover the best (and not so good) practices in communication among some of the UK’s top law firms. Our research has expanded again this year and we believe it’s fair to say that most legal communication is still inadequate.

June 13th, 2017 | Comments Off on Concert’s Secret Shopper 2017 is now available

Concert Networks launches Secret Shopper 2017

For the fourth consecutive year, Concert Networks are carrying out their popular Secret Shopper research, looking at communication between leading law firms and their clients.

March 23rd, 2017 | Comments Off on Concert Networks launches Secret Shopper 2017