- Wednesday, 24 May 2017
The Legal Services Board has dismissed concerns about the “negative” impact of its requirement that lawyers tell clients about their complaints procedures before any work has been done. Research found “negative reactions” to the prominence of this information but the board said the problem was how some lawyers have chosen to provide it.
Tags: client care letters, Legal Services Board, Legal Services Consumer Panel
Posted in Client care, Latest news, Legal Services Act, Legal Services Board, Practice points