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Crystal Legal Services, a claims management company (CMC), has seen off a challenge from Lloyds Banking Group to one of its PPI adverts after three other CMCs had fallen foul of complaints by the bank.

The number of complaints to the Legal Ombudsman about claims management companies is gathering pace and passed 15,000 in the first nine months of 2015, it has emerged. LeO said almost half of the complaints were about fees.

The turnover of personal injury claims management companies (CMCs) bounced back 27% to £310m last year as the market began to “stabilise”, it has emerged. Applications by personal injury CMCs for authorisation from the Ministry of Justice also increased by almost two-thirds.

Only one solicitor has been sent to the Solicitors Disciplinary Tribunal for breaching the ban on referral fees in personal injury cases, it has emerged. Meawhile, the head of claims management regulation said the “biggest CMCs are making more and more money”.

The number of personal injury claims management companies (CMCs) has fallen below 1,000, it has emerged, down from 2,300 at the start of 2013. Smaller CMCs have been hit hard by ban on personal injury referral fees, the cuts in portal fees and ban on inducements.