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Confused? You should be, as LeO decides not to become ADR body

In a further twist to an already complicated saga, the Legal Ombudsman has decided not to become a certified alternative dispute resolution body for the time being. Certification would double LeO’s deadline for complaints from six to 12 months.

December 11th, 2015 | No Comments »

Confusion over complaints and ADR to continue, consumer panel chair predicts

Confusion over law firm complaints and the new European directive on alternative dispute resolution is set to continue, the chair of the legal services consumer panel has predicted. Elisabeth Davies said the panel was taken by surprise by the Legal Ombudsman’s change of heart on the issue.

September 30th, 2015 | No Comments »