Peppermint Technology is the leading provider of the Legal Service Platform. The Platform provides a business and technical framework enabling legal firms and companies to outperform. There are four pillars to the Platform: Applications, Collaboration, Content, and Transactions.
The Platform is designed to enable legal service firms and companies to outperform. By design, the Platform enables the business to deliver:
- Highly personalised customer experience
- Streamlining and automation of the back office
- Rapid deployment of new technology
At base level the Platform delivers integrated case management, practise management, legal accounts and the market leading Microsoft Dynamics CRM Platform. The Platform extends far beyond traditional systems to encompass collaboration tools, content and transactional capability. By combining these offerings under a holistic framework the Platform offers a legal service business a one stop business platform centred round the customer profile.
The Platform is hosted in the “cloud” and can be accessed securely by customers, business partners and staff 24/7 from anywhere in the world.
- Case management
- Practice management
- Legal accounts & intelligent financial management
- Business intelligence & reporting
- Industry leading Customer Relationship Management
- Full customer self-service and self-assessment
- Intelligent business process workflow connected to all data in the system
- Intelligent business rule engine
- Predictive outcome management
- Collaborative online customer relationship tools
- Collaborative online business partner tools
- App Store hosting integrated 3rd party applications and content
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