Document Direct delivers expert typing, digital dictation and transcription services to the legal sector across the UK, Ireland and internationally. Established in 2005, they are the market-leading supplier and, in 2024, became the first B Corp registered business focused on supporting the legal sector.

Document Direct helps clients achieve significant cost savings while improving efficiency and speeding up turnaround times.

Confidentiality and security are at the heart of the service, with many top 200 UK law firms already trusting Document Direct as a key support partner. With true 24/7 availability, clients are never left without reliable typing support when they need it most.

Key Benefits

• Immediate cost savings of up to 50% compared to in-house costs
• Faster document turnaround, enabling quicker responses to clients
• Greater flexibility, freeing up internal resources for higher-value work
• Case management integration

Out-of-Hours Cover – Document Direct don’t have out of hours:

Years of experience in the legal sector have shown that law firms rarely operate within a traditional 9–5 framework. That’s why Document Direct provides support 24 hours a day, 7 days a week. Out-of-hours and weekend work is charged at the standard rate, and the helpdesk remains available around the clock.

Experienced Legal Secretaries

Document Direct only recruits experienced legal secretaries with specialist legal transcription expertise. Their typists fully understand legal terminology, document structures and formatting requirements, and can support all areas of law with confidence and accuracy.

Confidentiality & Security

Document Direct recognises the critical importance of confidentiality when handling sensitive legal information. The business adheres to best-practice security standards and is the only UK-based outsourced legal typing provider operating 24/7 to hold ISO 27001 certification, giving clients complete peace of mind.

Cost-Effective and Flexible

The service operates on a fixed-rate, pay-as-you-go basis with no hidden costs. By outsourcing typing and transcription, firms can improve profitability, deliver a better client experience and enable in-house teams to focus on other priorities. Document Direct can also work seamlessly within your existing case and document management systems, with experience across all major CMS and DMS platforms.

Electronic Bundles

Document Direct can provide court approved standard e-bundles which enable your lawyers to react quicker to rapidly evolving cases, and at a highly competitive price.

Digital dictation software

Document Direct have developed smartphone digital dictation apps – both Apple and Android – which are quick to download, require no IT interventions and are given to you free of charge. At a small cost they can also modify them to your firm’s colours or branding.

Confident in the quality of the service, Document Direct offers a free 30-minute trial, allowing you to experience the benefits first-hand.