Preventing solicitor–client disputes – a practical guide to costs and compliance

Disputes between solicitor and client are depressingly common and continue to trouble the courts. In April, a senior district judge warned PI solicitors who ensure their base costs are always high enough to hit the 25% cap on deductions from damages risk referral to the SRA.

Substantial amounts of time and non-chargeable time may be required to resolve problems. The purpose of this webinar is to identify the common causes of disputes and how these can be avoided in the first place.

– The invaluable guidance from the Legal Ombudsman

– What you must tell the client when they first approach you

– Costs information and when updates are obligatory

– Section 70 challenges

– How the Ombudsman operates

– The impact of Herbert (2019) and Belsner (2022) .

– Guidance from Dr Mark Friston on client information

– Civil Justice Council proposals for radical reform of part III the Solicitors Act 1974