Data protection complaints procedure – time to act

With effect from 19 June 2026, all controllers will be required to have a procedure in place for handling data protection complaints. This is a completely new requirement which needs to be implemented as a matter of urgency.

In particular, controllers will need to give data subjects a way to complain directly and will need to have procedures in place about how they will investigate and respond to any such complaint.

This 30-minute webinar will review the guidance note produced by the ICO and will set out a series of practical steps that can be taken to ensure compliance.

Topics covered include:

• Ways in which complaints can be made
• Content of complaints procedure
• Acknowledgement of complaints
• Investigation of complaints
• Provision of outcomes to the data subject
• Records to be kept