Consumer Law Update

Recorded on: 15/11/2019

This webinar focuses on a number of recent developments in the field of consumer law. Topics will include:

Enforcement Action

The CMA is increasingly active in investigating specific sectors where it has concerns that consumers are being misled or exploited. In this webinar we will examine the following areas:

  • Hotel booking websites
  • Social media influencers
  • Loyalty penalties

Consumer Protection from Unfair Trading Regulations 2008

Traders can be fined or face imprisonment for a breach of these rules. We will examine recent enforcement action taken against H. Samuel for the provision of misleading pricing information online.

Returns Policies

  • ECJ ruling on who is responsible for the return of defective goods

Average Consumer Standard

  • High Court guidance on the meaning of this definition

EU New Deal for Consumers

The proposed new deal is intended to harmonize and strengthen consumers’ rights across the European Union. It will be implemented by way of updates to four existing EU directives and is due to be finalised in 2019 with a proposed implementation date of 2021.

Key provisions are as follows:

  • Improved on-line rights for consumers
  • Introduction of representative actions on behalf of consumers (no law firms allowed!)
  • Harmonization of enforcement in respect of unfair commercial practices
  • Fining powers of 4% of turnover as a minimum available to enforcement bodies
  • Rules aimed at dealing with dual quality issues

Although its precise application to the United Kingdom is undecided at the time of this webinar it is highly likely to be adopted and in any event UK businesses dealing cross border will have to comply.


Non members:  £159.00

Members:  £115.00

Sole practitioner:  £80.00

All prices ex-VAT

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01904 635 444
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