A practical guide to terminating a client’s retainer

Sometimes law firms and clients need to end the retainer because of a conflict of interest or a developing issue that impairs the retainer. This highly practical session will focus on the SRA Guidance and provide practical context for the decisions that typically arise. It will start with the SRA expectations and then outline the practical issues around ethics and the legal requirements of ending the retainer.

The decision to “sack” a client is never easy, but sometimes, because of ethical issues or a breakdown, it is the right option.

Topics covered include:

• When and why to consider ending a client relationship: key principles and professional obligations
• The SRA’s published guidance on termination of your retainer: what you must do, and what to avoid
• What is a “good” reason to terminate a retainer?
• A step-by-step process for terminating a retainer: notice, communication, and documentation
• The legal obligations arising
• Handling client reactions and managing risk (complaints, costs, ongoing work)
• Practical tips for COLPs, COFAs and GCs: ensuring compliance and protecting the firm’s reputation
• Common pitfalls and how to avoid them
• Keeping records, the shield for your reputation