Stratford-upon-Avon law firm Lodders has upgraded its practice management system to SOS Connect, the flagship product of Legal Futures Associate (SOS).
Lodders has installed the system in a ‘big bang’ implementation across three offices and 120 users.
The firm, a mainly private client practice which also specialises in agriculture, property and business, praised SOS for its understanding of the legal business and good customer support throughout the project. SOS Connect replaced an Axxia system which had reached the end of its life. SOS carried out the data conversion, with, according to Lodders, ‘no loss of data, even from systems that pre-dated Axxia’.
David McNamara, managing director of SOS, said: “This was an exemplary business-transforming implementation and Lodders should be congratulated on the enthusiasm and speed in which they embraced the project. Improving efficiency and client service are essential prerequisites for a modern law firm competing in the post Legal Services Act environment.”
The new software includes features such as document management, accounts, e-mail, time recording, billing and case management for conveyancing. Lodders’ paper-based systems have been replaced with streamlined and integrated technology, which means that information is instantly accessible. As a result the amount of time recorded has risen and the firm said the new system is already delivering a return on investment.
Robert Knaggs of Solutions Squared, to which Lodders outsources its IT, said: “A great testament to the ease of use of SOS Connect is the speed at which people have taken up the new system, with everyone fully utilising the software. Considering the starting point, we have achieved a massive change in streamlining the business processes, virtually painlessly.”
He continued: “People have had such a good experience that they are looking at each process to see what else they can do. It is a nice problem to have. We are also currently working on the provision of business intelligence.”