140-user firm MFG switches to SOS Connect

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20 July 2010


McNamara: efficiency and quality gains

Kidderminster-based mfg Solicitors LLP has become the latest law firm to move to Solicitors Own Software (SOS) for a new IT system serving 140 users.

The firm offers commercial, agricultural and private client services from five offices in Worcester, Kidderminster, Bromsgrove, Halesowen and Telford, and has grown to be a regional force through a number of mergers and acquisitions over the years.

ICT partner Peter Simner, who headed up the IT systems evaluation, said: “A firm of our size, that is experiencing considerable growth, needs to ensure that IT keeps up with the competitive pressures in the market as well as the quantity of work which we now need to process. We pride ourselves on providing exemplary service to clients and believe that SOS Connect will help us to continue to improve the quality of service for which we are known.”

Several possible systems were evaluated to replace the incumbent Osprey system. SOS Connect was selected from a final shortlist of two.
“We preferred SOS Connect because we could see how to standardise and centralise on a single system which would deliver efficiency benefits to all areas of the firm whether for conveyancing case management, probate work or financial accounting,” continued Mr Simner. “The ease of use of SOS is a practical advantage giving us the confidence that the system will be widely used by partners, fee-earners and staff alike. We want to work closely with SOS to ensure that we use the system to the full.”

The plan is to fully implement SOS Connect in 2011, using the interim period to clean up data from several databases and prepare for the deployment across five offices.

SOS managing director David McNamara said: “mfg Solicitors is taking the steps they need to standardise and implement a system which is flexible and adaptable to all areas of their business and which will keep their systems up-to-date, allowing them to ensure the quality of the services they deliver. Through centralisation and standardisation of business processes, I am confident they will make the efficiency gains they desire but also dramatically improve the accessibility and quality of management information.”

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