Practice Management


Cyber security watchdog issues law firm warning

20 July 2018

The National Cyber Security Centre, part of GCHQ, yesterday published its first report on the growing cyber threat to the legal profession.


Blockchain deployed in courts to safeguard digital evidence

19 July 2018

The company digitising trial bundles in courts has filed a patent application to tie blockchain security to its digital evidence software to ensure records cannot be altered.


“Seismic change” on the horizon, Legal Futures roundtable hears

16 July 2018

“Seismic change” is on the horizon for the profession because of the direction of technology, a Legal Futures roundtable on the law firm on the future has heard.


“Significant barriers” exist for disabled lawyers

16 July 2018

Disabled people seeking employment or working in the legal profession are “an untapped resource”, according to ground-breaking research.


Courts Service to up the ante on digital divorce and probate

16 July 2018

The next year of the court modernisation programme will see digital end-to-end services for divorce, probate, and money claims for under £10,000.


“Huge savings to come” from local land charge digitisation

16 July 2018

HM Land Registry launched its new digital local land charges register last week, which will cut the time it takes to get results from days or weeks to seconds.


Major survey finds law firm “race to the middle” on price

13 July 2018

Law firms are in a “race to the middle” when it comes to pricing their services and consumers are happy with what they are receiving, new research has found.


AI platform to help food banks and MPs refer legal problems to lawyers

12 July 2018

An AI platform designed for businesses is to help staff at food banks and MPs’ surgeries refer legal enquiries from members of the public to lawyers in a pilot scheme this autumn.


ICAEW takes voluntary approach to firms publishing prices

12 July 2018

The accountancy regulator has decided not to force its firms that provide reserved probate services to publish their fees – unlike the legal regulators.


‘Mystery shoppers’ finds law firms missing out on business

12 July 2018

Law firms are still failing to respond to customer enquiries properly, with a mystery shopper survey showing a “dismally poor” performance in respect of follow-up calls.


Law firm discriminated against blind ex-managing partner

11 July 2018

A Brighton law firm discriminated against its blind former managing partner on the grounds of disability, an employment tribunal has found.


Law firm was instructed “when clients agreed to visit its offices”

9 July 2018

People buying holiday home became clients of a law firm after agreeing to visit its offices to complete their purchases, making it liable for negligence, the Court of Appeal has ruled.


Government puts money and influence behind lawtech industry

5 July 2018

The Lord Chancellor last night threw his weight behind the UK’s lawtech industry, and is creating a panel to help accelerate the development of innovative technologies.


Home owners “do not trust” law firms referred by estate agents

3 July 2018

A significant proportion of home owners do not trust the law firms they are referred to by estate agents, a survey has found.


“AI not delivering for poorest” says technology reality check

29 June 2018

Artificial intelligence, chatbots and hackathons may be developments that have great potential or are delivering exciting commercial applications, but they are doing rather less at present for access to justice.

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Blog


Communication as the core of client care in conveyancing

How a conveyancer approaches client care – particularly in relation to communication – can be the greatest differentiator for the success of a conveyancing firm.


Why brilliant lawyers sometimes fail

A question that often strikes a chord with partners in law firms is this: why is it that individuals who excel in one role sometimes struggle when promoted into another?


What LeO’s data tells us about client service in personal injury

With court backlogs, insurer delays and increasingly complex cases, maintaining client care in personal injury work can be difficult, but the data suggests the industry is falling short.