Marketing & PR


Consumers use “limited criteria” when shopping around for lawyers

22 October 2020

Consumers of legal services apply “relatively limited criteria” when shopping around, research has found – which 46% of those polled did, while 27% went to the first adviser they looked at.


Top PI firms reveal mixed profits as another hits TV to build brand

22 October 2020

Two leading personal injury law firms have recorded contrasting results that take lockdown into account, while Minster Law has launched its first national TV advert to promote its PI work.


PI firms “failing to understand” what clients look for in a lawyer

21 October 2020

Many personal injury law firms fail to understand what potential clients are looking for and are wasting their marketing budgets as a result, according to research published today.


Top firms “failing to communicate” own responses to Covid-19

7 May 2020

The country’s largest law firms are providing clients with plenty of advice on the legal implications of the Covid-19 crisis but doing little to explain their own response, research has found.


Largest law firms closing gap on website performance

6 May 2020

The largest law firms are closing the gap with their smaller rivals on website performance but still falling behind on speed, according to the latest research.


“My friend’s name is Sidley” – Domain hijack bid fails

30 April 2020

A man who claimed to have registered the domain name ‘sidleylawyers.co.uk’ on behalf of a friend called Sidley who was about to qualify has been ordered to hand it over to US giant Sidley Austin.


ASA upholds legal training company’s complaint about competitor

30 April 2020

A company that trains foreign lawyers to qualify as solicitors has successfully complained about a competitor that claimed to be the number one provider.


Barrister blogger says colleagues can be “prats on social media”

9 January 2020

A leading barrister blogger has blasted her own colleagues at the Bar for “being prats on social media” who “trash our reputation”.


New clients put trust factors “way ahead of price”

3 October 2019

Reputation and trust remain more important to winning new business than price, despite the push for greater transparency, according to a massive client satisfaction survey.


PI firms “ignoring” out-of-hours calls and Facebook contacts

25 September 2019

Personal injury law firms are failing to adapt to clients using less traditional methods of contacting them by not responding when clients call them out-of-hours or via Facebook, according to new research.


Large firms turn to thought leadership marketing

12 June 2019

The largest law firms in the country have embraced thought leadership marketing, making twice as many insights available online – including greater use of social media – as they did four years ago.


Tribunal upholds decision to strip CMC of right to operate

26 April 2019

A woman who operated an Indian-based call centre to generate personal injury and PPI leads for law firms has lost her bid to overturn the cancellation of her authorisation to provide claims management services.


The Sun forced to correct “damaging” Leigh Day story

12 April 2019

The Independent Press Standards Organisation has upheld in part a complaint made by Leigh Day against The Sun over its coverage of the disciplinary case brought against the firm.


Smaller law firms “outperforming big practices online”

11 March 2019

The law firms at the lower end the top 200 are punching well above their weight online, with large firms not using the natural advantage their strong brands offer to make the best of their websites.


The Law Superstore relaunches 18 months after takeover

11 January 2019

Legal comparison website The Law Superstore this week relaunched after spending more than a year switching to a simpler, lower-cost lead generating model.

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Blog


Why remote working has exacerbated cyber-security concerns

The ‘rule of six’ has been in place since 14 September, with fines levied for those who break it and now we are seeing even more drastic restrictions reimposed. So what does this mean for the UK’s cyber-security?


Cutting to the chase on the SQE

While it is right to raise valid concerns about the SQE, are we not a bit tired of hearing the same old tune of the beaten drum with no better alternatives being suggested and at the eleventh hour?


Reports


Report Cover
Our latest special report, produced in association with Temple Legal Protection, looks at the role of after-the-event (ATE) insurance in commercial litigation post-LASPO.