Mystery shoppers: Law firms good face-to-face but not on phone
Law firms are still underperforming when dealing with potential clients on the telephone rather than face-to-face, a mystery shopping survey has found.
‘Justice campaign’ needs new approach, say experts
Lawyers have been urged to look at radical new approaches to ‘rebrand’ justice so as to build public and political understanding of its value.
Robot judges less likely than AI-assisted judges, QC predicts
Artificial intelligence is likely to be used to lower the cost and increase the speed of judicial decisions, a QC specialising in IT and algorithms has predicted.
Solicitor paid B&B and caravan park income into client account
A solicitor who paid over £100,000 in income from her bed and breakfast and caravan park businesses into her firm’s client account has been fined £15,000.
Quality of unregulated advice to LiPs tested in study
The contention that the growing legion of litigants-in-person in the family courts rely on suspect free legal advice from unregulated sources is to be tested.
£43m Ince deal to make Gordon Dadds biggest listed law firm
Gordon Dadds is set to become the largest listed law firm in the world by revenue after agreeing terms to acquire City practice Ince & Co for around £43m plus share options.
Biggest client’s “IT disaster” tipped firm into administration
A “disastrous IT failure” suffered by a law firm’s biggest client tipped it over the edge into administration and a pre-pack sale to fast-growing national firm Taylor Rose TTKW.
Partner fails to strike out bank’s claim under guarantee
A former partner of a London firm that went into liquidation has lost his bid to strike out Barclays Bank’s claim to enforce a guarantee he provided to cover a loan and overdraft.
CA refuses to widen solicitor’s retainer for negligence claim
Solicitors do not have to carry out investigative tasks in areas they have not been asked to deal with, however beneficial to the client it might have turned out to be.
Technology “can help conveyancers meet consumer demands”
Only a tiny number of conveyancing firms are committed to innovation, while consumers are pressing for technology that gives them access to information, a survey said.
