Ombudsman Services transforms customer services with Peppermint Platform
Peppermint Technology has announced a five year contract with Ombudsman Services to provide an ADR (Alternative Dispute Resolution) handling system via the Peppermint Platform. The Platform will enable the Ombudsman Services to deliver improved and consistent client services through multiple channels.
Law firms reluctant when it comes to business development
Law firms do not see business development as a priority, according to new research from NatWest and Huthwaite Legal. The results come from a survey of delegates at NatWest’s 2012 legal conferences in association with business development specialists Huthwaite Legal.
Capturing time on the go: Eclipse announces mobile time-recording application
Eclipse Legal Systems, the sector’s largest independent software solutions provider, has announced the impending release of a mobile time-recording application. The application – currently codenamed MyTime – will provide mobile time recording for users of Eclipse’s Proclaim case and practice management solutions.
ARAG celebrates top spot at the Personal Injury Awards
ARAG celebrated at this week’s Eclipse Proclaim Personal Injury Awards 2012 after winning ‘Insurance Provider of the Year’. The awards aim to “highlight and celebrate the excellence of individuals and organisations across the personal injury claims sector”. ARAG is therefore proud to accept the honour of this award after beating off tough competition from the other shortlisted candidates.
SearchFlow enhances commercial offering with launch of Portfolio Monitor
Property search provider SearchFlow has launched the Portfolio Monitor, a major enhancement on the existing portfolio services aimed at its commercial clients.
Austen Whetham Guest implement Redbrick Solutions Practice Management and Business Intelligence
Full-service firm AWG has implemented Redbrick’s full practice management solution firm-wide as well as its financial accounting and management solution, Redbrick business intelligence. First established more than 100 years ago in 1895, AWG has been providing high quality legal advice both locally and nationally ever since. Offering city expertise without city prices and a high level of expertise in its chosen fields, AWG has rapidly expanded its south-west based practice by employing numerous city-based consultants throughout the country.
Specialist launches "revolutionary" online costs management tool
A “revolutionary” online tool aimed at enabling solicitors to comply with the requirements of costs management has been launched by a well-known costs lawyer. Omnia – the brainchild of Sue Nash of High Wycombe-based Litigation Costs Services – is a web-based software solution for the production of costs budgets which also enables solicitors to produce their own bills of costs and costs schedules.
Oyez publishes information security survey results
Oyez Professional Services, in association with the IAAITC, recently conducted a comprehensive Information Security survey targeted at law firms across England and Wales. The results, which have now been published, highlight a worrying trend amongst law firms who seem to prefer to ignore the risks that their current security programmes expose them to.
