Associate News

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Law firm network LawNet has launched a ‘Mark of Excellence’ in client service that’s designed to give member firms a competitive edge. The Mark is set out in a client service charter and will provide a nationally-recognisable and robust measure of quality to clients. Practice performance will be measured through a suite of tools especially designed for LawNet firms, including compulsory online satisfaction surveys, training and mystery shopping. Compliance with the mark will be audited as part of the LawNet ISO 9001 standard.

IRIS Legal is delighted to announce a major new deal with Band Hatton Button LLP that will see the firm migrate its current practice management solution onto the fully managed IRIS Law Business hosted platform.

The Conveyancing Association has announced its official endorsement of Legal Eye compliance services and products. Legal Eye has been working with The Conveyancing Association and it has now progressed this partnership and agreed a discount on the services offered by Legal Eye for its members.

The “Managing Client Relationships – the truth in professional services” 2013 benchmark study is now live. It’s being undertaken by Managing Partners Forum in conjunction with The Thriving Company, and is said to be unique in tracking the effort and processes used by professional firms to manage client relationships, identifying those with the greatest correlation with success, gaining feedback on the performance of systems and advisors, and providing expert commentary and ideas.

Compliance Manager UK Ltd are to launch version 2 of their new Compliance Manager software suite on Stand 51 at this year’s Legal IT show. Designed by law firm management professionals to provide all compliance officers with a fully comprehensive software management system complete with integrated compliance and risk management monitoring and reporting facilities, Compliance Manager includes modules covering all aspects of law firm compliance under OFR including Risk Management, Client & Matter Management, Fee Earner Supervision Management, Complaints Management, Compliance Planning & Reporting, Compliance Failure Management, Automated Alerts & Notifications, Register Maintenance & Review Systems.

Dying Matters (www.dyingmatters.org) has teamed up with Certainty to offer members free Will Registration.

Dying Matters is a wide ranging and inclusive coalition which aims to change public attitudes towards death and bereavement in England, encouraging greater engagement on related issues. Will writing and making sure that loved ones can find the Will is an important part of the process. Every year thousands of families cannot find a Will following the death of a loved one.

2013 has definitely started with a bang for Legal Futures associate Redbrick Solutions who have announced their busiest quarter for new business to date; and have recruited new staff to cope with the demand. They currently have ten firms going through the implementation process for their Practice Management and Business Intelligence solutions across the UK, including their first firm in Edinburgh.

Full-service law firm Tollers Solicitors LLP is implementing Eclipse’s Proclaim practice management software solution in a firm-wide rollout. Northampton-based Tollers employs 130 staff (including 20 partners) and offers a complete portfolio of legal services for businesses and individuals.