
The great £750 million insurance rip off
A recent investigation by The Telegraph has found that insurers are charging “not at fault” drivers up to 100 per cent more for labour rates than the repair costs should actually be. This provides the insurance companies with extra money to line their pockets, to the tune of £750 million per year according to The Telegraph. This means that drivers are paying an average of £22 extra per policy per year, which works out at about 5% of each driver’s annual insurance premiums.

Mitigating Risk: An Insurance Solution for Trust and Probate Professionals
Certainty Expert Webinars are delighted to welcome Jeff De Rhune, Zurich, who will be presenting the next instalment of Certainty Expert Webinar.

Quill-Redbrick integrated solution fosters growth for Fletcher Longstaff
Having previously worked for one of the UK’s largest volume conveyancing law firms, Adam Cheal left to establish his own practice in 2015 with plans for expansion. In the intervening two year period, Adam’s growth ambitions have been realised.

Don’t get caught out by Toll Fraud
Toll fraud, otherwise known as phone phreaking, call phreaking or dial-through fraud is on the rise in the UK and has cost some businesses tens of thousands of pounds. The reason: it can go completely undetected until the time of your next phone bill – and suddenly you’re stung with a huge bill that you might not be able to afford.

PI reform: the battle goes on
We previously warned claimant lawyers “not to get the bunting out quite yet” after the snap general election saw the Prisons and Courts Bill shelved as we all knew that if the Conservatives formed the next government, there was every chance that the personal injury (PI) reforms contained in the Bill would be revived.

The South London Legal Partnership is Live on the Latest Version of Lexis® Visualfiles™ Legal Workflow and Case Management System
The South London Legal Partnership (SLLP), a shared legal services organisation of the boroughs of Merton, Richmond, Sutton, Kingston and Wandsworth; is live on the latest version of Lexis® Visualfiles™, the legal workflow and case management system from LexisNexis® Enterprise Solutions. LexisNexis Enterprise Solutions is a technology provider who works in partnership with customers to help transform legal services. The solution has streamlined the legal processes across the five boroughs, which is delivering productivity gains to the 130 users and business efficiencies to the SLLP. Visualfiles has also been instrumental in enabling the SLLP initiative to expand by providing a flexible and scalable case management platform. The borough of Wandsworth is the latest member to join the SLLP and migrate its legal matters onto to the Visualfiles case management system.

Irwin Mitchell Private Wealth Calls For Action Regarding Later Life Borrowing For Mortgages
Irwin Mitchell Private Wealth has called for further changes to be made to rules for older borrowers, in light of the recent flurry of activity concerning later life finances.

‘You don’t get a second chance at a first impression’ – highlights from Customer Contact 17
On the 13th July we hosted a seminar at Great John Street hotel where a variety of familiar and new faces joined us to talk about Customer Contact in the legal sector. Hosting this event was important to us as Concert understand that our services should be driven by what matters to our customers. There was a fantastic turnout and we’d like to say a big thank you to all who attended.








