Customer care don’ts that could be holding your legal firm back
Although law firms are familiar with the old adage the customer is king – new research from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal sector at leading outsourced communication provider Moneypenny, highlights the top five areas for legal firms to improve customer experience.
UK conveyancing market trends and the impact on law firms
In this article, we take a look at UK conveyancing market trends over the last 18 months, how these have impacted the sector and how technology can help firms moving forward.
WillSuite announces new integration with KEYLU
WillSuite are delighted to announce a brand new partnership with the forward thinking service provider – Keylu. Keylu, known to many in the industry as Once I’ve Gone, offer accounts which allow clients to organise and store their important personal, legal and financial documents along with personal items such as photos and videos in a safe and secure online platform.
Missing Beneficiary Indemnity Insurance explained in Title Research’s latest blog
Due to the increasing complexity of family relationships, it’s not always possible to find missing heirs during estate administration. Obtaining Missing Beneficiary Indemnity Insurance protects your clients should a missing or otherwise unknown beneficiary come forward after estate distribution.
Bundledocs announce appointment of Simon Hill as Non-Executive Director
Bundledocs, the leading cloud-based document bundling software provider, has today announced the appointment of Simon Hill as its new Non-Executive Director.
Landmark Information Group joins the Institute of Customer Service
Landmark Information Group, the UK’s leading property data company, has today announced it has become a member of the Institute of Customer Service (ICS), the UK’s independent professional customer services body.
Transactions smash 300,000 threshold as conveyancing crunch continues in Q4
Search Acumen’s analysis reveals that the conveyancing market across England and Wales registered a record 306,237 completed transactions between October and December last year.
Covid-19 two years on: the advent of a new working landscape for property professionals
As we approach the pandemic’s second anniversary it’s fair to say that the world is a different place to when Covid-19 struck back in March 2020. For the vast majority of property professionals, the virus has been a catalyst for change, heralding the widespread digitalisation of many of the industry’s working practices.
