Government u-turn on mandatory NHS vaccines
The Health Secretary, Sajid Javid, has confirmed the government is under consultation to U-turn mandatory vaccines for NHS Health and Social Care workers. Javid was faced with mounting pressure to halt the mandate for health workers in England to be double vaccinated by 1 April 2022, with the first jab required no later than Thursday 4 February 2022.
Eroding confidence – when things go south with ATE insurance
In the context of ATE insurance and before the trial of the claim, this often will mean the confidence in the insured’s case has been seriously eroded. Unsurprisingly the cause of such erosion can be a number of factors – disclosure may throw up inconvenient evidence, an expert’s report may be less than supportive, or inconsistencies identified in a key witness’s recollection of events that took place a long time ago.
LegalTech software experts LawWare and Exizent join forces
LawWare, specialists in legal practice management software, and Exizent, the leading provider of estate administration software to the UK market, have teamed up to integrate their market-leading platforms and provide LawWare users with seamless access to Exizent’s deep specialist functionality – the first of many integrations for Exizent. This will enable firms across the UK to conduct their estate administration work more efficiently and deliver a higher level of service to clients.
Five-star ratings for Tower Street Finance
Tower Street Finance has received a five-star Defaqto rating for two of its consumer-facing products. Inheritance Advance and IHT Loan have been given the rating in the short-term probate loan category
SearchFlow’s Head of Customer Service celebrates CX Stars victory for second consecutive year
Katriona O’Hare, Head of Customer Service at SearchFlow, one of the UK’s largest providers of legal due diligence data for residential and commercial property transactions, has been confirmed as one of the UK’s leading Customer Experience (CX) Professionals in the CXM Stars initiative; an annual list of the UK’s most dedicated CX professionals.
Customer care don’ts that could be holding your legal firm back
Although law firms are familiar with the old adage the customer is king – new research from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal sector at leading outsourced communication provider Moneypenny, highlights the top five areas for legal firms to improve customer experience.
UK conveyancing market trends and the impact on law firms
In this article, we take a look at UK conveyancing market trends over the last 18 months, how these have impacted the sector and how technology can help firms moving forward.
WillSuite announces new integration with KEYLU
WillSuite are delighted to announce a brand new partnership with the forward thinking service provider – Keylu. Keylu, known to many in the industry as Once I’ve Gone, offer accounts which allow clients to organise and store their important personal, legal and financial documents along with personal items such as photos and videos in a safe and secure online platform.
