First4Lawyers White Paper: From first impressions to follow-up calls: Creating a customer journey

Find out how firms’ customer journeys compare to those in 2018 in this brand new white paper from First4Lawyers.

Personal injury (PI) firms are meeting expectations on their websites, but the follow-up communication could be improved, according to this latest research.

In First4Lawyer’s new white paper, they looked at how far firms have come since first carrying out a mystery shopping exercise in 2018. And for the first time, they examined how firms are performing in services outside of PI. The overall picture painted is an encouraging one – but there is certainly room for improvement.

Download a free copy of the white paper and find out what First4Lawyers discovered when analysing customer journeys.

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