Legal Services Act

The number of complaints against lawyers that reach the Legal Ombudsman has fallen to its lowest level since the organisation opened in 2010, its annual report has shown. Residential conveyancing, family, personal injury, wills and probate, and litigation were the most complained about areas of law.

A “brand-driven” solicitors’ practice specialising in employment law has become an alternative business structure in order to bring its ‘virtual’ barristers’ chambers under the ABS umbrella. Once the concept is proven, it aims to roll it out across other areas of practice.

An international finance and technology law practice involved in the online gaming and electronic payments industries, has become an alternative business structure to help its plans to grow as a group and set up offices across the European Union.

Slater & Gordon’s leadership remains “convinced of the strategic merit” of taking on the UK consumer legal services market, its chief executive said yesterday as he revealed that it has had an encouraging start to the current financial year – although this was in part because of the jobs that have been cut in recent months.

A “specialist paralegal law firm” has launched an alternative business structure that hopes to become a full service high street law practice. Having an ABS will enable the firm to undertake reserved work such as signing off the deed for family trusts and deeds of variation, and applying to the court for grants of probate.

The Legal Services Board has called on the Competition and Markets Authority to extend a study of comparison websites to include customer review sites, given their particular sensitivity in the legal market.

The Legal Ombudsman (LeO) is “some way off” handling complaints about unregulated legal services providers, the chief ombudsman has admitted. However, Kathryn Stone said it was “deeply frustrating” to LeO staff that consumers of unregulated services had no access to redress.

A niche law firm specialising purely in employee ownership has become an alternative business structure to extend its own scheme to non-lawyers. The firm, a limited company, was one of the first in the country to introduce employee ownership four years ago.

A wealth management firm has become an alternative business structure and one of the first to adopt dual regulation by the Solicitors Regulation Authority and Financial Conduct Authority. In other ABS news, the vendors of Simpson Millar are to receive a further £3m after achieving the target for their earn-out.

The Ministry of Justice has no intention of dropping its plans to separate the legal regulators from their representative bodies, it said yesterday as it unveiled reviews of how the Legal Services Board and Legal Ombudsman are operating.

A London-based sports law firm that counts among its clients the tennis star Maria Sharapova and world champion cyclist Lizzie Armistead, has become an alternative business structure with the aim of bringing analysis of substances in-house. We also round up ABS news from Crawford Legal, Gateley, Express Solicitors and Redde.

A group of Conservative MPs will next week lobby justice secretary Liz Truss to press ahead with the proposed personal injury reforms. Last week it emerged that the long-awaited consultation on raising the small claims limit and removing general damages for low-value soft-tissue injuries has been unexpectedly put on the backburner.

The Bar’s regulator will take a “cautious” approach to licencing alternative business structures (ABSs) and look closely at non-lawyer owners to ensure no “naughty” behaviour, but said over the weekend that there is strong interest in the possibilities on offer.

Most lawyers expect the law firm partnership model to wither over the next decade, as the legal services market embraces alternative business structures and technology, while ditching hourly billing – according to a new survey.

The Solicitors Regulation Authority has imposed conditions on PricewaterhouseCoopers’ new alternative business structure licence to ensure that lawyers working for the ‘big four’ firm continue to observe key principles of conduct when handling unreserved work.